Coastal Medical Partnership, New Milton: patient reviews and CQC rating
Coastal Medical Partnership is a GP practice in New Milton with 33,356 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 20.5 full-time-equivalent qualified GPs, or 1,628 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Coastal Medical Partnership
Its best result against England is the share who described their overall experience of the practice as good: 87%, above the England figure of 77%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
55% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (89%). 172 patients answered the survey (response rate 39%).
| Survey question | Coastal Medical Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 87% | 74% | 77% |
| Easy to contact by phone | 55% | 52% | 57% |
| Easy to contact via the website | 56% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 51% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 82% | 70% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 95% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 80% of 169 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Coastal Medical Partnership is Good, published in September 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
33,356 patients were registered at Coastal Medical Partnership in September 2026, down 0.5% on a year earlier (England: down 1.1%).
37% of its patients are aged 65 or over, against 19% across England. With 20.5 full-time-equivalent qualified GPs, there are 1,628 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 12.3 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 22.2 | 32.4 |
| August 2024 | 22.3 | 34.6 |
| August 2025 | 20.8 | 31.3 |
| August 2026 | 20.5 | 32.0 |
From June 2026 to August 2026 the practice recorded 22,467 appointments a month, or 674 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 45% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Coastal Medical Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 674 | 526 | 510 |
| Face to face | 56% | 58% | 63% |
| Same day as booked | 45% | 43% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.1% against 0.8%), heart failure (2.8% against 1.1%) and cancer (8.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 12.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 28.2% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Cancer | All ages | 8.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Coronary heart disease | All ages | 5.8% | 3.0% |
| Atrial fibrillation | All ages | 4.7% | 2.2% |
| Stroke and TIA | All ages | 3.9% | 1.9% |
| Heart failure | All ages | 2.8% | 1.1% |
| COPD | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Dementia | All ages | 2.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Coastal Medical Partnership, Milton Medical Centre, Avenue Road, New Milton, BH25 5JP. Phone: 01425 620393. Website: www.coastalmedicalpartnership.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Highcliffe Medical Centre | 3.5 km | 80% |
| Twin Oaks Medical Centre | 6.3 km | 89% |
| Farmhouse Surgery | 7.5 km | 83% |
| Christchurch Medical Practice | 7.5 km | 78% |
| Wistaria & Milford Surgeries | 7.8 km | 86% |
How do patients rate Coastal Medical Partnership?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Coastal Medical Partnership as good, above the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at Coastal Medical Partnership?
33,356 patients were registered in September 2026, down 0.5% on a year earlier.
What is Coastal Medical Partnership's CQC rating?
Good overall, published in September 2016.
How many GPs does Coastal Medical Partnership have?
20.5 full-time-equivalent qualified GPs (28 qualified GPs by headcount), which is 1,628 patients per GP against 2,171 across England.
Are appointments at Coastal Medical Partnership face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Coastal Medical Partnership's phone number?
01425 620393.