Twin Oaks Medical Centre, Christchurch: patient reviews and CQC rating
Twin Oaks Medical Centre is a GP practice in Christchurch with 5,645 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 3.0 full-time-equivalent qualified GPs, or 1,911 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Twin Oaks Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, above the England figure of 93%. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 2nd of the 6 practices in Christchurch with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (94%). 131 patients answered the survey (response rate 50%).
| Survey question | Twin Oaks Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 89% | 74% | 77% |
| Easy to contact by phone | 83% | 52% | 57% |
| Easy to contact via the website | 63% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 51% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 89% | 70% | 73% |
| Wait for appointment about right | 93% | 65% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 94% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 46 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Twin Oaks Medical Centre is Good, published in April 2020. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
5,645 patients were registered at Twin Oaks Medical Centre in September 2026, up 3.0% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,911 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 4.0 |
| August 2024 | 3.0 | 4.1 |
| August 2025 | 3.0 | 4.1 |
| August 2026 | 3.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 3,438 appointments a month, or 609 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 53% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Twin Oaks Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 609 | 526 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 53% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%), atrial fibrillation (4.5% against 2.2%) and dementia (1.3% against 0.8%). It has a lower share for depression (9.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 11.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 83.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 9.0% | 14.3% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Cancer | All ages | 6.5% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 4.5% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.1% | 74.9% |
Twin Oaks Medical Centre, Ringwood Road, Bransgore, Christchurch, BH23 8AD. Phone: 01425 672741. Website: www.twinoaksmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Highcliffe Medical Centre | 5.1 km | 80% |
| Farmhouse Surgery | 5.2 km | 83% |
| Christchurch Medical Practice | 5.2 km | 78% |
| The Grove Surgery | 5.5 km | 81% |
| Stour Surgery | 5.9 km | 93% |
- Cornerways Medical Centre (88% overall experience good)
- Ringwood Medical Practice at Ringwood Medical Centre (75% overall experience good)
- The Fordingbridge Surgery (85% overall experience good)
How do patients rate Twin Oaks Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Twin Oaks Medical Centre as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Twin Oaks Medical Centre?
5,645 patients were registered in September 2026, up 3.0% on a year earlier.
What is Twin Oaks Medical Centre's CQC rating?
Good overall, published in April 2020.
How many GPs does Twin Oaks Medical Centre have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,911 patients per GP against 2,171 across England.
Are appointments at Twin Oaks Medical Centre face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Twin Oaks Medical Centre's phone number?
01425 672741.