Whitewater Health, Hook: patient reviews and CQC rating
Whitewater Health is a GP practice in Hook with 18,097 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 8.6 full-time-equivalent qualified GPs, or 2,101 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitewater Health
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 26%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
26% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (56%). 102 patients answered the survey (response rate 33%).
| Survey question | Whitewater Health | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 62% | 74% | 77% |
| Easy to contact by phone | 26% | 52% | 57% |
| Easy to contact via the website | 47% | 55% | 58% |
| Easy to contact via the NHS App | 41% | 51% | 54% |
| Reception team helpful | 61% | 83% | 85% |
| Last contact good | 60% | 70% | 73% |
| Wait for appointment about right | 59% | 65% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 82% | 86% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 220 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Whitewater Health is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,097 patients were registered at Whitewater Health in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 8.6 full-time-equivalent qualified GPs, there are 2,101 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 2.3 nurses and 10.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 6.2 |
| August 2024 | 7.8 | 7.8 |
| August 2025 | 8.3 | 9.3 |
| August 2026 | 8.6 | 10.3 |
From June 2026 to August 2026 the practice recorded 8,417 appointments a month, or 465 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 39% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Whitewater Health | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 465 | 526 | 510 |
| Face to face | 79% | 58% | 63% |
| Same day as booked | 39% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.3% against 1.2%), dementia (1.2% against 0.8%) and cancer (5.7% against 3.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and diabetes (6.2% against 7.9%). The practice's patients live in areas with an average deprivation score of 7.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 83.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Cancer | All ages | 5.7% | 3.8% |
| Osteoporosis | 50+ yrs | 4.3% | 1.2% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.9% | 74.9% |
Whitewater Health, The Surgery, Reading Road, Hook, RG27 9ED. Phone: 01256 762125. Website: www.hooksurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fleet Medical Centre | 4.2 km | 68% |
| Richmond Surgery | 5.9 km | 78% |
| Drs Assadourian, Andrews and Pizzotti | 6.4 km | 80% |
| Voyager Family Health | 7.9 km | 76% |
| Oakley Health Group | 7.9 km | 77% |
- Chineham Medical Practice (78% overall experience good)
- Clift Surgery Partners (84% overall experience good)
How do patients rate Whitewater Health?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Whitewater Health as good, below the England figure of 77%. 26% found it easy to get through by phone.
How many patients are registered at Whitewater Health?
18,097 patients were registered in September 2026, up 0.4% on a year earlier.
What is Whitewater Health's CQC rating?
Good overall, published in February 2016.
How many GPs does Whitewater Health have?
8.6 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,101 patients per GP against 2,171 across England.
Are appointments at Whitewater Health face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitewater Health's phone number?
01256 762125.