The Wilson Practice, Alton: patient reviews and CQC rating
The Wilson Practice is a GP practice in Alton with 17,049 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 10.1 full-time-equivalent qualified GPs, or 1,695 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Wilson Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, above the England figure of 54%. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 3rd of the 4 practices in Alton with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (74%). 123 patients answered the survey (response rate 31%).
| Survey question | The Wilson Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 87% | 74% | 77% |
| Easy to contact by phone | 48% | 52% | 57% |
| Easy to contact via the website | 68% | 55% | 58% |
| Easy to contact via the NHS App | 67% | 51% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 76% | 70% | 73% |
| Wait for appointment about right | 80% | 65% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for The Wilson Practice is Good, published in September 2016. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,049 patients were registered at The Wilson Practice in September 2026, down 0.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 10.1 full-time-equivalent qualified GPs, there are 1,695 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 5.9 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 13.6 | 14.6 |
| August 2024 | 13.6 | 13.6 |
| August 2025 | 10.7 | 12.9 |
| August 2026 | 10.1 | 11.8 |
From June 2026 to August 2026 the practice recorded 8,045 appointments a month, or 472 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 40% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Wilson Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 472 | 526 | 510 |
| Face to face | 67% | 58% | 63% |
| Same day as booked | 40% | 43% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%), peripheral arterial disease (1.1% against 0.6%) and dementia (1.4% against 0.8%). It has a lower share for a learning disability (0.4% against 0.6%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.0% | 14.3% |
| High blood pressure | All ages | 18.2% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Dementia | All ages | 1.4% | 0.8% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
The Wilson Practice, Alton Health Centre, Anstey Road, Alton, GU34 2QX. Phone: 0142084676. Website: www.wilsonpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chawton Park Surgery | 2.2 km | 81% |
| Dr Philip West | 7.0 km | 98% |
| Watercress Medical, Mansfield Park Surgery | 7.7 km | 95% |
| Pinehill Surgery | 9.1 km | 89% |
| Drs Leung, Mallick, Sherrell & Hobbs | 10.4 km | 74% |
- Chawton Park Surgery (81% overall experience good)
- Dr Philip West (98% overall experience good)
How do patients rate The Wilson Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of The Wilson Practice as good, above the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at The Wilson Practice?
17,049 patients were registered in September 2026, down 0.6% on a year earlier.
What is The Wilson Practice's CQC rating?
Good overall, published in September 2016.
How many GPs does The Wilson Practice have?
10.1 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,695 patients per GP against 2,171 across England.
Are appointments at The Wilson Practice face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Wilson Practice's phone number?
0142084676.