Dr Philip West, Alton: patient reviews and CQC rating
Dr Philip West is a GP practice in Alton with 4,883 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 2.8 full-time-equivalent qualified GPs, or 1,755 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Philip West
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 4 practices in Alton with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (87%). 117 patients answered the survey (response rate 35%).
| Survey question | Dr Philip West | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 98% | 74% | 77% |
| Easy to contact by phone | 93% | 52% | 57% |
| Easy to contact via the website | 85% | 55% | 58% |
| Easy to contact via the NHS App | 77% | 51% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 97% | 70% | 73% |
| Wait for appointment about right | 90% | 65% | 69% |
| Listened to well | 98% | 87% | 87% |
| Treated with care and concern | 99% | 86% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 170 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Philip West is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,883 patients were registered at Dr Philip West in September 2026, up 1.1% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 1,755 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 1.7 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.8 | 3.4 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 2,499 appointments a month, or 512 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 35% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Philip West | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 512 | 526 | 510 |
| Face to face | 75% | 58% | 63% |
| Same day as booked | 35% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), cancer (5.8% against 3.8%) and atrial fibrillation (3.4% against 2.2%). It has a lower share for a learning disability (0.2% against 0.6%), palliative or supportive care needs (0.2% against 0.6%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.2 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 18.1% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 5.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.8% | 74.9% |
Dr Philip West, Boundaries Surgery, 17 Winchester Road, Four Marks, Alton, GU34 5HG. Phone: 01420 562153. Website: www.boundaries-surgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Watercress Medical, Mansfield Park Surgery | 0.8 km | 95% |
| Chawton Park Surgery | 4.9 km | 81% |
| The Wilson Practice | 7.0 km | 87% |
| Alresford Surgery | 8.7 km | 89% |
| West Meon Surgery | 11.4 km | 95% |
- Chawton Park Surgery (81% overall experience good)
- The Wilson Practice (87% overall experience good)
How do patients rate Dr Philip West?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Dr Philip West as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Dr Philip West?
4,883 patients were registered in September 2026, up 1.1% on a year earlier.
What is Dr Philip West's CQC rating?
Good overall, published in June 2017.
How many GPs does Dr Philip West have?
2.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,755 patients per GP against 2,171 across England.
Are appointments at Dr Philip West face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Philip West's phone number?
01420 562153.