Watercress Medical, Mansfield Park Surgery, Alton: patient reviews and CQC rating
Watercress Medical, Mansfield Park Surgery is a GP practice in Alton with 6,796 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 5.2 full-time-equivalent qualified GPs, or 1,297 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Watercress Medical, Mansfield Park Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 4 practices in Alton with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (83%). 101 patients answered the survey (response rate 38%).
| Survey question | Watercress Medical, Mansfield Park Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 95% | 74% | 77% |
| Easy to contact by phone | 92% | 52% | 57% |
| Easy to contact via the website | 56% | 55% | 58% |
| Easy to contact via the NHS App | 81% | 51% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 90% | 70% | 73% |
| Wait for appointment about right | 81% | 65% | 69% |
| Listened to well | 99% | 87% | 87% |
| Treated with care and concern | 99% | 86% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
CQC's overall rating for Watercress Medical, Mansfield Park Surgery is Good, published in July 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,796 patients were registered at Watercress Medical, Mansfield Park Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 1,297 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 1.3 nurses and 5.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 7.2 |
| August 2024 | 5.6 | 6.7 |
| August 2025 | 4.7 | 5.5 |
| August 2026 | 5.2 | 7.4 |
From June 2026 to August 2026 the practice recorded 3,707 appointments a month, or 545 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 35% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Watercress Medical, Mansfield Park Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 545 | 526 | 510 |
| Face to face | 78% | 58% | 63% |
| Same day as booked | 35% | 43% | 45% |
| More than 28 days after booking | 16% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (7.0% against 3.8%), atrial fibrillation (3.7% against 2.2%) and stroke or TIA (2.5% against 1.9%). It has a lower share for osteoporosis (0.7% against 1.2%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 8.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.7 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 7.0% | 3.8% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.6% | 74.9% |
Watercress Medical, Mansfield Park Surgery, Lymington Bottom Road, Medstead, Alton, GU34 5EW. Phone: 01420 562922. Website: www.watercressmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Philip West | 0.8 km | 98% |
| Chawton Park Surgery | 5.5 km | 81% |
| The Wilson Practice | 7.7 km | 87% |
| Alresford Surgery | 7.9 km | 89% |
| West Meon Surgery | 11.2 km | 95% |
- Alresford Surgery (89% overall experience good)
- Stockbridge Practice (95% overall experience good)
- The Gratton Surgery (96% overall experience good)
- West Meon Surgery (95% overall experience good)
- Whitchurch Surgery (85% overall experience good)
How do patients rate Watercress Medical, Mansfield Park Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Watercress Medical, Mansfield Park Surgery as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at Watercress Medical, Mansfield Park Surgery?
6,796 patients were registered in September 2026, down 1.6% on a year earlier.
What is Watercress Medical, Mansfield Park Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does Watercress Medical, Mansfield Park Surgery have?
5.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,297 patients per GP against 2,171 across England.
Are appointments at Watercress Medical, Mansfield Park Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Watercress Medical, Mansfield Park Surgery's phone number?
01420 562922.