Whitchurch Surgery, Whitchurch: patient reviews and CQC rating
Whitchurch Surgery is a GP practice in Whitchurch with 9,926 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 3.4 full-time-equivalent qualified GPs, or 2,954 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitchurch Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 43%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
80% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (93%). 118 patients answered the survey (response rate 35%).
| Survey question | Whitchurch Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 80% | 52% | 57% |
| Easy to contact via the website | 70% | 55% | 58% |
| Easy to contact via the NHS App | 43% | 51% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 82% | 70% | 73% |
| Wait for appointment about right | 80% | 65% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for Whitchurch Surgery is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,926 patients were registered at Whitchurch Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,954 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 3.8 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 7.2 |
| August 2024 | 3.4 | 6.8 |
| August 2025 | 3.4 | 6.8 |
| August 2026 | 3.4 | 6.6 |
From June 2026 to August 2026 the practice recorded 4,257 appointments a month, or 429 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 38% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Whitchurch Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 429 | 526 | 510 |
| Face to face | 93% | 58% | 63% |
| Same day as booked | 38% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.8% against 1.2%), cancer (4.7% against 3.8%) and depression (17.6% against 14.3%). It has a lower share for a learning disability (0.2% against 0.6%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.6% | 14.3% |
| High blood pressure | All ages | 16.7% | 15.2% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Cancer | All ages | 4.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Whitchurch Surgery, Bell Street, Whitchurch, RG28 7AE. Phone: 01256 212311. Website: www.whitchurchsurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Gratton Surgery | 8.5 km | 96% |
| Shepherds Spring Medical Centre | 9.1 km | 66% |
| Adelaide Medical Centre | 9.7 km | 94% |
| St Marys Surgery | 9.8 km | 94% |
| Charlton Hill Surgery | 10.8 km | 88% |
- Alresford Surgery (89% overall experience good)
- Stockbridge Practice (95% overall experience good)
- The Gratton Surgery (96% overall experience good)
- Watercress Medical, Mansfield Park Surgery (95% overall experience good)
- West Meon Surgery (95% overall experience good)
How do patients rate Whitchurch Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Whitchurch Surgery as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Whitchurch Surgery?
9,926 patients were registered in September 2026, down 0.6% on a year earlier.
What is Whitchurch Surgery's CQC rating?
Good overall, published in June 2017.
How many GPs does Whitchurch Surgery have?
3.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,954 patients per GP against 2,171 across England.
Are appointments at Whitchurch Surgery face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitchurch Surgery's phone number?
01256 212311.