Shepherds Spring Medical Centre, Andover: patient reviews and CQC rating
Shepherds Spring Medical Centre is a GP practice in Andover with 13,107 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2021. It has 7.0 full-time-equivalent qualified GPs, or 1,880 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shepherds Spring Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 59%, against 57% across England. Its weakest is the share who described their overall experience of the practice as good: 66%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 6th of the 6 practices in Andover with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (64%). 85 patients answered the survey (response rate 23%).
| Survey question | Shepherds Spring Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 59% | 52% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 51% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 64% | 70% | 73% |
| Wait for appointment about right | 62% | 65% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 155 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shepherds Spring Medical Centre is Good, published in June 2021. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,107 patients were registered at Shepherds Spring Medical Centre in September 2026, down 1.2% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 1,880 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 0.5 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 6.9 |
| August 2024 | 7.1 | 7.1 |
| August 2025 | 6.5 | 6.5 |
| August 2026 | 7.0 | 8.0 |
From June 2026 to August 2026 the practice recorded 5,389 appointments a month, or 411 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 45% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Shepherds Spring Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 411 | 526 | 510 |
| Face to face | 43% | 58% | 63% |
| Same day as booked | 45% | 43% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.3% against 0.8%), peripheral arterial disease (0.4% against 0.6%) and coronary heart disease (1.9% against 3.0%). The practice's patients live in areas with an average deprivation score of 19.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.6% | 14.3% |
| High blood pressure | All ages | 11.3% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.9% | 74.9% |
Shepherds Spring Medical Centre, Cricketers Way, Andover, SP10 5DE. Phone: 01264 310777. Website: www.shepherdsspring.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Marys Surgery | 1.4 km | 94% |
| Adelaide Medical Centre | 1.5 km | 94% |
| Charlton Hill Surgery | 1.9 km | 88% |
| The Andover Health Centre Medical Practice | 1.9 km | 82% |
| Whitchurch Surgery | 9.1 km | 85% |
- Adelaide Medical Centre (94% overall experience good)
- Charlton Hill Surgery (88% overall experience good)
- St Marys Surgery (94% overall experience good)
- The Andover Health Centre Medical Practice (82% overall experience good)
How do patients rate Shepherds Spring Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Shepherds Spring Medical Centre as good, below the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at Shepherds Spring Medical Centre?
13,107 patients were registered in September 2026, down 1.2% on a year earlier.
What is Shepherds Spring Medical Centre's CQC rating?
Good overall, published in June 2021.
How many GPs does Shepherds Spring Medical Centre have?
7.0 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,880 patients per GP against 2,171 across England.
Are appointments at Shepherds Spring Medical Centre face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shepherds Spring Medical Centre's phone number?
01264 310777.