Andover PCN: primary care network practices and patient survey
Andover PCN is a primary care network of 5 GP practices with 65,510 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,526 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Andover PCN with survey results, the share of patients describing their overall experience as good ranges from 66% at Shepherds Spring Medical Centre to 94% at Adelaide Medical Centre, with a median of 88% (England: 77%). 3 are above England and 1 below by more than the survey's margin of error. St Marys Surgery has the highest share finding it easy to get through by phone (89%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Adelaide Medical Centre | 10,956 | 94% | 84% | Good | 1,605 |
| St Marys Surgery | 12,552 | 94% | 89% | Good | 1,300 |
| Charlton Hill Surgery | 15,901 | 88% | 78% | Good | 1,771 |
| The Andover Health Centre Medical Practice | 12,994 | 82% | 46% | Good | 1,237 |
| Shepherds Spring Medical Centre | 13,107 | 66% | 59% | Good | 1,880 |
Results for the network as a whole, from 546 responses, against Hampshire and Isle of Wight and England.
| Survey question | Andover PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 71% | 52% | 57% |
| Easy to contact via the website | 68% | 55% | 58% |
| Easy to contact via the NHS App | 67% | 51% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 83% | 70% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 92% | 86% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
There are 1,526 registered patients per full-time-equivalent qualified GP in Andover PCN, fewer than England's 2,171 and Hampshire and Isle of Wight's 2,039. Practices recorded 418 appointments a month per 1,000 patients (England: 510), 57% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.9% over the year (England: shrank 1.1%).
| Measure | Andover PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Patients per qualified GP | 1,526 | 2,039 | 2,171 |
| Appointments per 1,000 patients a month | 418 | 526 | 510 |
| Face-to-face appointments | 57% | 58% | 63% |
| Same day as booked | 40% | 43% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 19% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Andover PCN is osteoporosis (2.1% against 1.2%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Andover PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 18.1% | 14.3% | 9,395 |
| High blood pressure | All ages | 15.1% | 15.2% | 9,989 |
| Diabetes | 17+ yrs | 7.4% | 7.9% | 3,925 |
| Asthma | 6+ yrs | 6.9% | 6.6% | 4,247 |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% | 2,619 |
| Cancer | All ages | 4.3% | 3.8% | 2,840 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,697 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 1,540 |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% | 531 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 1,357 |
| COPD | All ages | 1.9% | 1.9% | 1,255 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 538 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 493 |
| Serious mental illness | All ages | 0.9% | 1.0% | 597 |
| Heart failure | All ages | 0.9% | 1.1% | 576 |
| Learning disability | All ages | 0.6% | 0.6% | 416 |
| Dementia | All ages | 0.6% | 0.8% | 409 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 352 |
| Palliative care | All ages | 0.4% | 0.6% | 245 |
- East Hants PCN (6 practices)
- Fareham & Portchester PCN (4 practices)
- Farnborough PCN (6 practices)
- Havant and Waterlooville PCN (5 practices)
- Hayling Island & Emsworth PCN (3 practices)
- Romsey & North Baddesley PCN (4 practices)
- Southampton West PCN (9 practices)
- Winchester Rural North & East PCN (6 practices)
Which practices are in Andover PCN?
Adelaide Medical Centre, Charlton Hill Surgery, Shepherds Spring Medical Centre, St Marys Surgery and The Andover Health Centre Medical Practice.
How do patients rate Andover PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Andover PCN cover?
65,510 registered patients across 5 practices in September 2026.
How many patients per GP does Andover PCN have?
1,526 per full-time-equivalent qualified GP, against 2,171 across England.