Adelaide Medical Centre, Andover: patient reviews and CQC rating
Adelaide Medical Centre is a GP practice in Andover with 10,956 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 6.8 full-time-equivalent qualified GPs, or 1,605 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Adelaide Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 94%, above the England figure of 87%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 6 practices in Andover with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (85%). 109 patients answered the survey (response rate 32%).
| Survey question | Adelaide Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 94% | 74% | 77% |
| Easy to contact by phone | 84% | 52% | 57% |
| Easy to contact via the website | 73% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 51% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 94% | 70% | 73% |
| Wait for appointment about right | 86% | 65% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 99% | 86% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
CQC's overall rating for Adelaide Medical Centre is Good, published in August 2021. All 5 key questions are rated Good. It held the same rating in the report before (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,956 patients were registered at Adelaide Medical Centre in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,605 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 4.4 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 6.7 |
| August 2024 | 6.6 | 8.5 |
| August 2025 | 7.1 | 9.3 |
| August 2026 | 6.8 | 8.5 |
From June 2026 to August 2026 the practice recorded 6,717 appointments a month, or 613 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 48% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Adelaide Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 613 | 526 | 510 |
| Face to face | 35% | 58% | 63% |
| Same day as booked | 48% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%), depression (24.0% against 14.3%) and peripheral arterial disease (0.9% against 0.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.0% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Adelaide Medical Centre, The Adelaide Medical Centre, Adelaide Road, Andover, SP10 1HA. Phone: 01264 351144. Website: www.adelaidemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Marys Surgery | 0.3 km | 94% |
| Charlton Hill Surgery | 1.4 km | 88% |
| Shepherds Spring Medical Centre | 1.5 km | 66% |
| The Andover Health Centre Medical Practice | 1.6 km | 82% |
| Whitchurch Surgery | 9.7 km | 85% |
- Charlton Hill Surgery (88% overall experience good)
- Shepherds Spring Medical Centre (66% overall experience good)
- St Marys Surgery (94% overall experience good)
- The Andover Health Centre Medical Practice (82% overall experience good)
How do patients rate Adelaide Medical Centre?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Adelaide Medical Centre as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Adelaide Medical Centre?
10,956 patients were registered in September 2026, down 0.4% on a year earlier.
What is Adelaide Medical Centre's CQC rating?
Good overall, published in August 2021.
How many GPs does Adelaide Medical Centre have?
6.8 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,605 patients per GP against 2,171 across England.
Are appointments at Adelaide Medical Centre face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Adelaide Medical Centre's phone number?
01264 351144.