The Andover Health Centre Medical Practice, Andover: patient reviews and CQC rating
The Andover Health Centre Medical Practice is a GP practice in Andover with 12,994 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2020. It has 10.5 full-time-equivalent qualified GPs, or 1,237 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Andover Health Centre Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 46%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 6 practices in Andover with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (70%). 124 patients answered the survey (response rate 39%).
| Survey question | The Andover Health Centre Medical Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 82% | 74% | 77% |
| Easy to contact by phone | 46% | 52% | 57% |
| Easy to contact via the website | 62% | 55% | 58% |
| Easy to contact via the NHS App | 64% | 51% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 77% | 70% | 73% |
| Wait for appointment about right | 63% | 65% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 93% | 86% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 167 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Andover Health Centre Medical Practice is Good, published in July 2020. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,994 patients were registered at The Andover Health Centre Medical Practice in September 2026, down 3.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 10.5 full-time-equivalent qualified GPs, there are 1,237 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 2.1 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 11.5 |
| August 2024 | 8.8 | 13.1 |
| August 2025 | 10.1 | 14.1 |
| August 2026 | 10.5 | 12.6 |
From June 2026 to August 2026 the practice recorded 5,136 appointments a month, or 395 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 31% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Andover Health Centre Medical Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 395 | 526 | 510 |
| Face to face | 50% | 58% | 63% |
| Same day as booked | 31% | 43% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), chronic kidney disease (7.5% against 4.6%) and cancer (5.3% against 3.8%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| COPD | All ages | 1.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
The Andover Health Centre Medical Practice, Charlton Road, Andover, SP10 3LD. Phone: 01264 321550. Website: www.andoverhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Charlton Hill Surgery | 0.2 km | 88% |
| St Marys Surgery | 1.3 km | 94% |
| Adelaide Medical Centre | 1.6 km | 94% |
| Shepherds Spring Medical Centre | 1.9 km | 66% |
| The Castle Practice | 9.6 km | 86% |
- Adelaide Medical Centre (94% overall experience good)
- Charlton Hill Surgery (88% overall experience good)
- Shepherds Spring Medical Centre (66% overall experience good)
- St Marys Surgery (94% overall experience good)
How do patients rate The Andover Health Centre Medical Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Andover Health Centre Medical Practice as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at The Andover Health Centre Medical Practice?
12,994 patients were registered in September 2026, down 3.1% on a year earlier.
What is The Andover Health Centre Medical Practice's CQC rating?
Good overall, published in July 2020.
How many GPs does The Andover Health Centre Medical Practice have?
10.5 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,237 patients per GP against 2,171 across England.
Are appointments at The Andover Health Centre Medical Practice face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Andover Health Centre Medical Practice's phone number?
01264 321550.