Chawton Park Surgery, Alton: patient reviews and CQC rating
Chawton Park Surgery is a GP practice in Alton with 11,504 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 7.7 full-time-equivalent qualified GPs, or 1,485 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chawton Park Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 4 practices in Alton with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (93%). 109 patients answered the survey (response rate 34%).
| Survey question | Chawton Park Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 78% | 52% | 57% |
| Easy to contact via the website | 69% | 55% | 58% |
| Easy to contact via the NHS App | 64% | 51% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 91% | 70% | 73% |
| Wait for appointment about right | 81% | 65% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 91% | 86% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Chawton Park Surgery is Good, published in August 2016. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,504 patients were registered at Chawton Park Surgery in September 2026, up 1.5% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 1,485 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 6.4 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 10.8 |
| August 2024 | 7.8 | 11.0 |
| August 2025 | 8.6 | 12.2 |
| August 2026 | 7.7 | 8.8 |
From June 2026 to August 2026 the practice recorded 8,184 appointments a month, or 711 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Chawton Park Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 711 | 526 | 510 |
| Face to face | 48% | 58% | 63% |
| Same day as booked | 59% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.9% against 3.8%), dementia (1.2% against 0.8%) and atrial fibrillation (3.2% against 2.2%). It has a lower share for chronic kidney disease (2.8% against 4.6%), serious mental illness (0.6% against 1.0%) and a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.6% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Cancer | All ages | 5.9% | 3.8% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.8% | 74.9% |
Chawton Park Surgery, Chawton Park Road, Alton, GU34 1RJ. Phone: 01420 542542. Website: www.chawtonparksurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Wilson Practice | 2.2 km | 87% |
| Dr Philip West | 4.9 km | 98% |
| Watercress Medical, Mansfield Park Surgery | 5.5 km | 95% |
| Pinehill Surgery | 9.8 km | 89% |
| Drs Leung, Mallick, Sherrell & Hobbs | 11.5 km | 74% |
- Dr Philip West (98% overall experience good)
- The Wilson Practice (87% overall experience good)
How do patients rate Chawton Park Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Chawton Park Surgery as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at Chawton Park Surgery?
11,504 patients were registered in September 2026, up 1.5% on a year earlier.
What is Chawton Park Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Chawton Park Surgery have?
7.7 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,485 patients per GP against 2,171 across England.
Are appointments at Chawton Park Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chawton Park Surgery's phone number?
01420 542542.