West of Waverley PCN: primary care network practices and patient survey
West of Waverley PCN is a primary care network of 4 GP practices with 47,809 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,787 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in West of Waverley PCN with survey results, the share of patients describing their overall experience as good ranges from 89% at Grayshott Surgery to 97% at Chiddingfold Surgery, with a median of 93% (England: 77%). 4 are above England and 0 below by more than the survey's margin of error. Chiddingfold Surgery has the highest share finding it easy to get through by phone (98%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Chiddingfold Surgery | 5,331 | 97% | 98% | Good | 1,463 |
| Dr. Wilks & Partners | 11,101 | 93% | 80% | Good | 2,480 |
| Haslemere Health Centre | 19,097 | 93% | 64% | Good | 1,799 |
| Grayshott Surgery | 12,280 | 89% | 75% | Requires improvement | 1,531 |
Results for the network as a whole, from 397 responses, against Surrey and Sussex and England.
| Survey question | West of Waverley PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 92% | 78% | 77% |
| Easy to contact by phone | 74% | 55% | 57% |
| Easy to contact via the website | 80% | 59% | 58% |
| Easy to contact via the NHS App | 74% | 54% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 90% | 73% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
There are 1,787 registered patients per full-time-equivalent qualified GP in West of Waverley PCN, fewer than England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 503 appointments a month per 1,000 patients (England: 510), 59% of them face to face. 48% of appointments took place on the day they were booked (England: 45%).
24% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | West of Waverley PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 1,787 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 503 | 521 | 510 |
| Face-to-face appointments | 59% | 58% | 63% |
| Same day as booked | 48% | 45% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 24% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in West of Waverley PCN is atrial fibrillation (3.4% against 2.2%), and the furthest below is copd (1.3% against 1.9%).
| Condition register | Age group | West of Waverley PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% | 7,897 |
| Depression | 18+ yrs | 14.7% | 14.3% | 5,692 |
| Asthma | 6+ yrs | 7.0% | 6.6% | 3,204 |
| Diabetes | 17+ yrs | 5.8% | 7.9% | 2,285 |
| Cancer | All ages | 5.5% | 3.8% | 2,632 |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% | 1,985 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 1,713 |
| Atrial fibrillation | All ages | 3.4% | 2.2% | 1,631 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 1,010 |
| Heart failure | All ages | 1.4% | 1.1% | 671 |
| COPD | All ages | 1.3% | 1.9% | 641 |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% | 263 |
| Dementia | All ages | 1.1% | 0.8% | 548 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 392 |
| Serious mental illness | All ages | 0.8% | 1.0% | 405 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 309 |
| Learning disability | All ages | 0.7% | 0.6% | 322 |
| Palliative care | All ages | 0.6% | 0.6% | 284 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 231 |
- Alps Group PCN (4 practices)
- East & Central Brighton PCN (9 practices)
- East Waverley PCN (5 practices)
- Eastbourne East PCN (3 practices)
- Farnham PCN (3 practices)
- Hailsham PCN (2 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
Which practices are in West of Waverley PCN?
Chiddingfold Surgery, Dr. Wilks & Partners, Grayshott Surgery and Haslemere Health Centre.
How do patients rate West of Waverley PCN?
92% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does West of Waverley PCN cover?
47,809 registered patients across 4 practices in September 2026.
How many patients per GP does West of Waverley PCN have?
1,787 per full-time-equivalent qualified GP, against 2,171 across England.