Haslemere Health Centre, Haslemere: patient reviews and CQC rating
Haslemere Health Centre is a GP practice in Haslemere with 19,097 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 10.6 full-time-equivalent qualified GPs, or 1,799 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Haslemere Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 7 are above England and 1 below by more than the survey's margin of error, and 3 within it.
64% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (77%). 94 patients answered the survey (response rate 28%).
| Survey question | Haslemere Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 93% | 78% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 70% | 59% | 58% |
| Easy to contact via the NHS App | 70% | 54% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 53% | 70% | 69% |
| Listened to well | 99% | 88% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 491 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Haslemere Health Centre is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,097 patients were registered at Haslemere Health Centre in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 10.6 full-time-equivalent qualified GPs, there are 1,799 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 5.6 nurses and 5.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.7 | 12.7 |
| August 2024 | 12.7 | 12.7 |
| August 2025 | 11.6 | 11.6 |
| August 2026 | 10.6 | 11.5 |
From June 2026 to August 2026 the practice recorded 8,693 appointments a month, or 455 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 36% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Haslemere Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 455 | 521 | 510 |
| Face to face | 58% | 58% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 15% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.6% against 3.8%), atrial fibrillation (3.2% against 2.2%) and dementia (1.1% against 0.8%). It has a lower share for a learning disability (0.2% against 0.6%), COPD (1.3% against 1.9%) and diabetes (5.7% against 7.9%). The practice's patients live in areas with an average deprivation score of 8.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.6% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| COPD | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Haslemere Health Centre, Church Lane,, Haslemere, GU27 2BQ. Phone: 01428 748206. Website: www.haslemerehc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grayshott Surgery | 3.3 km | 89% |
| Chiddingfold Surgery | 5.2 km | 97% |
| Dr. Wilks & Partners | 8.2 km | 93% |
| Drs Leung, Mallick, Sherrell & Hobbs | 9.0 km | 74% |
| Springfield Surgery | 10.2 km | 74% |
- Chiddingfold Surgery (97% overall experience good)
- Dr. Wilks & Partners (93% overall experience good)
- Grayshott Surgery (89% overall experience good)
How do patients rate Haslemere Health Centre?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Haslemere Health Centre as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at Haslemere Health Centre?
19,097 patients were registered in September 2026, down 0.1% on a year earlier.
What is Haslemere Health Centre's CQC rating?
Good overall, published in May 2016.
How many GPs does Haslemere Health Centre have?
10.6 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,799 patients per GP against 2,171 across England.
Are appointments at Haslemere Health Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Haslemere Health Centre's phone number?
01428 748206.