Oaks Healthcare, Waterlooville: patient reviews and CQC rating
Oaks Healthcare is a GP practice in Waterlooville with 17,121 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2022. It has 9.5 full-time-equivalent qualified GPs, or 1,809 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oaks Healthcare
Its result closest to England is the share who said their needs were met at their last appointment: 86%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 22%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 5th of the 6 practices in Waterlooville with 50 or more responses. 22% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (59%). 116 patients answered the survey (response rate 31%).
| Survey question | Oaks Healthcare | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 56% | 74% | 77% |
| Easy to contact by phone | 22% | 52% | 57% |
| Easy to contact via the website | 47% | 55% | 58% |
| Easy to contact via the NHS App | 32% | 51% | 54% |
| Reception team helpful | 59% | 83% | 85% |
| Last contact good | 43% | 70% | 73% |
| Wait for appointment about right | 52% | 65% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 82% | 86% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
CQC's overall rating for Oaks Healthcare is Good, published in February 2022. All 5 key questions are rated Good. It held the same rating in the report before (July 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,121 patients were registered at Oaks Healthcare in September 2026, up 0.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 9.5 full-time-equivalent qualified GPs, there are 1,809 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 9.1 nurses and 7.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 7.6 |
| August 2024 | 7.6 | 10.8 |
| August 2025 | 7.9 | 10.0 |
| August 2026 | 9.5 | 12.5 |
From June 2026 to August 2026 the practice recorded 11,533 appointments a month, or 674 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 46% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Oaks Healthcare | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 674 | 526 | 510 |
| Face to face | 50% | 58% | 63% |
| Same day as booked | 46% | 43% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.9% against 1.1%), chronic kidney disease (7.3% against 4.6%) and palliative or supportive care needs (0.9% against 0.6%). It has a lower share for a learning disability (0.4% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 18.7% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Oaks Healthcare, 26-30 London Road, Cowplain, Waterlooville, PO8 8DL. Phone: 023 9226 3138. Website: www.oakshealthcare.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Village Practice | 0.4 km | 94% |
| Vine Medical Group | 2.1 km | 45% |
| Horndean Surgery | 2.8 km | 88% |
| The Denmead Practice | 3.6 km | 87% |
| Blossom Health | 3.7 km | 74% |
- Blossom Health (74% overall experience good)
- The Bosmere Medical Practice (83% overall experience good)
- The Denmead Practice (87% overall experience good)
- The Village Practice (94% overall experience good)
How do patients rate Oaks Healthcare?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Oaks Healthcare as good, below the England figure of 77%. 22% found it easy to get through by phone.
How many patients are registered at Oaks Healthcare?
17,121 patients were registered in September 2026, up 0.6% on a year earlier.
What is Oaks Healthcare's CQC rating?
Good overall, published in February 2022.
How many GPs does Oaks Healthcare have?
9.5 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,809 patients per GP against 2,171 across England.
Are appointments at Oaks Healthcare face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oaks Healthcare's phone number?
023 9226 3138.