Craneswater Group Practice, Southsea: patient reviews and CQC rating
Craneswater Group Practice is a GP practice in Southsea with 10,842 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.9 full-time-equivalent qualified GPs, or 2,204 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Craneswater Group Practice
Its best result against England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 38%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 3 practices in Southsea with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (63%). 120 patients answered the survey (response rate 34%).
| Survey question | Craneswater Group Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 72% | 74% | 77% |
| Easy to contact by phone | 38% | 52% | 57% |
| Easy to contact via the website | 48% | 55% | 58% |
| Easy to contact via the NHS App | 44% | 51% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 63% | 70% | 73% |
| Wait for appointment about right | 58% | 65% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 18 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Craneswater Group Practice is Good, published in March 2017. All 5 key questions are rated Good. Its previous overall rating was Inadequate (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,842 patients were registered at Craneswater Group Practice in September 2026, down 4.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,204 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 4.1 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 7.2 |
| August 2024 | 5.3 | 6.4 |
| August 2025 | 4.6 | 5.6 |
| August 2026 | 4.9 | 7.1 |
From June 2026 to August 2026 the practice recorded 5,918 appointments a month, or 546 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 60% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Craneswater Group Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 546 | 526 | 510 |
| Face to face | 51% | 58% | 63% |
| Same day as booked | 60% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.8% against 1.9%) and serious mental illness (1.3% against 1.0%). It has a lower share for chronic kidney disease (2.2% against 4.6%) and depression (11.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 20.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.6% | 74.9% |
Craneswater Group Practice, 34-36 Waverley Road, Southsea, PO5 2PW. Phone: 023 9282 8281. Website: www.craneswatergp.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Price & Partners | 1.1 km | 73% |
| Lighthouse Group Practice | 1.5 km | 47% |
| East Shore Partnership | 2.2 km | 69% |
| Uni-City Medical Centre | 2.2 km | 71% |
| Island City Practice | 2.4 km | 73% |
- Dr Price & Partners (73% overall experience good)
How do patients rate Craneswater Group Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Craneswater Group Practice as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at Craneswater Group Practice?
10,842 patients were registered in September 2026, down 4.1% on a year earlier.
What is Craneswater Group Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does Craneswater Group Practice have?
4.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,204 patients per GP against 2,171 across England.
Are appointments at Craneswater Group Practice face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Craneswater Group Practice's phone number?
023 9282 8281.