Pitsmoor Surgery, Sheffield: patient reviews and CQC rating
Pitsmoor Surgery is a GP practice in Sheffield with 13,776 registered patients (September 2026). In the 2026 GP Patient Survey, 49% of its patients described their overall experience as good, below the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 10.4 full-time-equivalent qualified GPs, or 1,324 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pitsmoor Surgery
Its result closest to England is the share who said their needs were met at their last appointment: 86%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 17%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 80th of the 81 practices in Sheffield with 50 or more responses. 17% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (55%). 107 patients answered the survey (response rate 18%).
| Survey question | Pitsmoor Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 49% | 77% | 77% |
| Easy to contact by phone | 17% | 54% | 57% |
| Easy to contact via the website | 21% | 55% | 58% |
| Easy to contact via the NHS App | 21% | 56% | 54% |
| Reception team helpful | 55% | 85% | 85% |
| Last contact good | 42% | 72% | 73% |
| Wait for appointment about right | 45% | 70% | 69% |
| Listened to well | 71% | 87% | 87% |
| Treated with care and concern | 72% | 86% | 86% |
| Confidence and trust in the clinician | 82% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 203 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pitsmoor Surgery is Good, published in July 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
13,776 patients were registered at Pitsmoor Surgery in September 2026, down 3.9% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 10.4 full-time-equivalent qualified GPs, there are 1,324 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 3.9 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.3 | 16.3 |
| August 2024 | 11.4 | 16.7 |
| August 2025 | 11.4 | 18.0 |
| August 2026 | 10.4 | 17.3 |
From June 2026 to August 2026 the practice recorded 4,750 appointments a month, or 345 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 31% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Pitsmoor Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 345 | 560 | 510 |
| Face to face | 69% | 65% | 63% |
| Same day as booked | 31% | 45% | 45% |
| More than 28 days after booking | 3% | 8% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), serious mental illness (1.8% against 1.0%) and COPD (2.5% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%), cancer (2.2% against 3.8%) and atrial fibrillation (1.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 48.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.7 years for women and 74.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% |
| High blood pressure | All ages | 13.2% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Cancer | All ages | 2.2% | 3.8% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Learning disability | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.8% | 74.9% |
Pitsmoor Surgery, 151 Burngreave Road, Sheffield, S3 9DL. Phone: 0345 122 2231. Website: www.pitsmoorsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Burngreave Surgery | 1.0 km | 80% |
| Page Hall Medical Centre | 1.5 km | 48% |
| Norwood Medical Centre | 1.6 km | 80% |
| Upperthorpe Medical Centre | 1.8 km | 92% |
| Clover City Practice | 1.9 km | 74% |
- Burngreave Surgery (80% overall experience good)
- Doctors Coskery, Maher & Oliver (78% overall experience good)
- Firth Park Surgery (76% overall experience good)
- Page Hall Medical Centre (48% overall experience good)
- Southey Green Medical Centre (70% overall experience good)
- Upwell Street Surgery (80% overall experience good)
How do patients rate Pitsmoor Surgery?
In the 2026 GP Patient Survey, 49% of patients described their overall experience of Pitsmoor Surgery as good, below the England figure of 77%. 17% found it easy to get through by phone.
How many patients are registered at Pitsmoor Surgery?
13,776 patients were registered in September 2026, down 3.9% on a year earlier.
What is Pitsmoor Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Pitsmoor Surgery have?
10.4 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,324 patients per GP against 2,171 across England.
Are appointments at Pitsmoor Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pitsmoor Surgery's phone number?
0345 122 2231.