Upperthorpe Medical Centre, Sheffield: patient reviews and CQC rating
Upperthorpe Medical Centre is a GP practice in Sheffield with 13,755 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 6.7 full-time-equivalent qualified GPs, or 2,063 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Upperthorpe Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 7th of the 81 practices in Sheffield with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (76%). 124 patients answered the survey (response rate 33%).
| Survey question | Upperthorpe Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 92% | 77% | 77% |
| Easy to contact by phone | 74% | 54% | 57% |
| Easy to contact via the website | 68% | 55% | 58% |
| Easy to contact via the NHS App | 68% | 56% | 54% |
| Reception team helpful | 96% | 85% | 85% |
| Last contact good | 87% | 72% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 94% | 86% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 341 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Upperthorpe Medical Centre is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,755 patients were registered at Upperthorpe Medical Centre in September 2026, down 0.7% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 2,063 patients per GP, close to the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 3.4 nurses and 6.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 6.9 |
| August 2024 | 5.5 | 5.5 |
| August 2025 | 5.3 | 5.3 |
| August 2026 | 6.7 | 6.7 |
From June 2026 to August 2026 the practice recorded 5,442 appointments a month, or 396 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 38% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Upperthorpe Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 396 | 560 | 510 |
| Face to face | 76% | 65% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 9% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%) and stroke or TIA (2.4% against 1.9%). It has a lower share for diabetes (5.9% against 7.9%), high blood pressure (11.5% against 15.2%) and COPD (1.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.0% | 14.3% |
| High blood pressure | All ages | 11.5% | 15.2% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Upperthorpe Medical Centre, 30 Addy Street, Upperthorpe, Sheffield, S6 3FT. Phone: 0114 275 1010. Website: www.upperthorpemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Harold Street Medical Centre | 0.5 km | 75% |
| Walkley House Medical Centre | 1.1 km | 75% |
| University Health Service | 1.1 km | 78% |
| The Crookes Practice | 1.2 km | 77% |
| Devonshire Green Medical Centre | 1.3 km | 71% |
- Manchester Road Surgery (95% overall experience good)
- Walkley House Medical Centre (75% overall experience good)
How do patients rate Upperthorpe Medical Centre?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Upperthorpe Medical Centre as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Upperthorpe Medical Centre?
13,755 patients were registered in September 2026, down 0.7% on a year earlier.
What is Upperthorpe Medical Centre's CQC rating?
Good overall, published in June 2017.
How many GPs does Upperthorpe Medical Centre have?
6.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,063 patients per GP against 2,171 across England.
Are appointments at Upperthorpe Medical Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Upperthorpe Medical Centre's phone number?
0114 275 1010.