Upwell Street Surgery, Sheffield: patient reviews and CQC rating
Upwell Street Surgery is a GP practice in Sheffield with 5,041 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.8 full-time-equivalent qualified GPs, or 1,316 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Upwell Street Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its weakest is the share who found the reception and administrative team helpful: 82%, against 85% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 38th of the 81 practices in Sheffield with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (68%). 103 patients answered the survey (response rate 13%).
| Survey question | Upwell Street Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 80% | 77% | 77% |
| Easy to contact by phone | 63% | 54% | 57% |
| Easy to contact via the website | 75% | 55% | 58% |
| Easy to contact via the NHS App | 69% | 56% | 54% |
| Reception team helpful | 82% | 85% | 85% |
| Last contact good | 74% | 72% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 87% | 86% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 59 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Upwell Street Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,041 patients were registered at Upwell Street Surgery in September 2026, almost the same as a year earlier.
11% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,316 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 1.5 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 8.3 |
| August 2024 | 4.1 | 9.1 |
| August 2025 | 4.1 | 6.2 |
| August 2026 | 3.8 | 8.5 |
From June 2026 to August 2026 the practice recorded 4,415 appointments a month, or 876 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 50% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Upwell Street Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 876 | 560 | 510 |
| Face to face | 54% | 65% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.8% against 0.8%), palliative or supportive care needs (1.1% against 0.6%) and serious mental illness (1.5% against 1.0%). It has a lower share for cancer (1.3% against 3.8%), atrial fibrillation (1.4% against 2.2%) and depression (10.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 58.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Dementia | All ages | 1.8% | 0.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Cancer | All ages | 1.3% | 3.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Palliative care | All ages | 1.1% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Upwell Street Surgery, 93 Upwell Street, Sheffield, S4 8AN. Phone: 0114 243 5504. Website: www.upwellstreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Page Hall Medical Centre | 0.8 km | 48% |
| Firth Park Surgery | 1.4 km | 76% |
| Doctors Coskery, Maher & Oliver | 1.9 km | 78% |
| Pitsmoor Surgery | 2.2 km | 49% |
| Elm Lane Surgery | 2.4 km | 84% |
- Burngreave Surgery (80% overall experience good)
- Doctors Coskery, Maher & Oliver (78% overall experience good)
- Firth Park Surgery (76% overall experience good)
- Page Hall Medical Centre (48% overall experience good)
- Pitsmoor Surgery (49% overall experience good)
- Southey Green Medical Centre (70% overall experience good)
How do patients rate Upwell Street Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Upwell Street Surgery as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Upwell Street Surgery?
5,041 patients were registered in September 2026, down 0.1% on a year earlier.
What is Upwell Street Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Upwell Street Surgery have?
3.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,316 patients per GP against 2,171 across England.
Are appointments at Upwell Street Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Upwell Street Surgery's phone number?
0114 243 5504.