Elm Lane Surgery, Sheffield: patient reviews and CQC rating
Elm Lane Surgery is a GP practice in Sheffield with 6,008 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 3.2 full-time-equivalent qualified GPs, or 1,878 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elm Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 28%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 25th of the 81 practices in Sheffield with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (87%). 112 patients answered the survey (response rate 31%).
| Survey question | Elm Lane Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 84% | 77% | 77% |
| Easy to contact by phone | 72% | 54% | 57% |
| Easy to contact via the website | 28% | 55% | 58% |
| Easy to contact via the NHS App | 40% | 56% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 82% | 72% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 85% | 86% | 86% |
| Confidence and trust in the clinician | 85% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 138 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elm Lane Surgery is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,008 patients were registered at Elm Lane Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,878 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 1.7 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 5.1 |
| August 2024 | 3.2 | 5.8 |
| August 2025 | 3.2 | 6.2 |
| August 2026 | 3.2 | 5.0 |
From June 2026 to August 2026 the practice recorded 3,236 appointments a month, or 539 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 38% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Elm Lane Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 539 | 560 | 510 |
| Face to face | 60% | 65% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (23.0% against 14.3%), COPD (3.0% against 1.9%) and stroke or TIA (3.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 27.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.4 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.0% | 14.3% |
| High blood pressure | All ages | 19.6% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Cancer | All ages | 3.9% | 3.8% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| COPD | All ages | 3.0% | 1.9% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Elm Lane Surgery, 104 Elm Lane, Sheffield, S5 7TW. Phone: 0845 124 2624.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Barnsley Road Surgery | 0.5 km | 68% |
| Buchanan Road Surgery | 0.7 km | 71% |
| Firth Park Surgery | 1.1 km | 76% |
| Norwood Medical Centre | 1.1 km | 80% |
| Southey Green Medical Centre | 1.2 km | 70% |
- Barnsley Road Surgery (68% overall experience good)
- Buchanan Road Surgery (71% overall experience good)
- Norwood Medical Centre (80% overall experience good)
- Shiregreen Medical Centre (78% overall experience good)
- The Health Care Surgery (73% overall experience good)
How do patients rate Elm Lane Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Elm Lane Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Elm Lane Surgery?
6,008 patients were registered in September 2026, up 1.0% on a year earlier.
What is Elm Lane Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Elm Lane Surgery have?
3.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,878 patients per GP against 2,171 across England.
Are appointments at Elm Lane Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elm Lane Surgery's phone number?
0845 124 2624.