The Health Care Surgery, Sheffield: patient reviews and CQC rating
The Health Care Surgery is a GP practice in Sheffield with 7,761 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 4.7 full-time-equivalent qualified GPs, or 1,663 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Health Care Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 40%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 60th of the 81 practices in Sheffield with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (82%). 120 patients answered the survey (response rate 22%).
| Survey question | The Health Care Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 73% | 77% | 77% |
| Easy to contact by phone | 56% | 54% | 57% |
| Easy to contact via the website | 51% | 55% | 58% |
| Easy to contact via the NHS App | 40% | 56% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 72% | 72% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 91% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 80 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Health Care Surgery is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,761 patients were registered at The Health Care Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,663 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 1.6 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 8.7 |
| August 2024 | 6.1 | 7.8 |
| August 2025 | 5.0 | 9.2 |
| August 2026 | 4.7 | 7.3 |
From June 2026 to August 2026 the practice recorded 4,936 appointments a month, or 636 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 54% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Health Care Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 636 | 560 | 510 |
| Face to face | 58% | 65% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 7% | 8% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.3% against 1.9%), peripheral arterial disease (1.2% against 0.6%) and dementia (1.6% against 0.8%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 46.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.4% | 14.3% |
| High blood pressure | All ages | 17.5% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 9.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| COPD | All ages | 4.3% | 1.9% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Learning disability | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
The Health Care Surgery, 63 Palgrave Road, Southey Green, Sheffield, S5 8GS. Phone: 0845 124 1113. Website: www.thehealthcaresurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Southey Green Medical Centre | 0.7 km | 70% |
| Buchanan Road Surgery | 1.1 km | 71% |
| Foxhill Medical Centre | 1.3 km | 75% |
| Norwood Medical Centre | 1.5 km | 80% |
| Elm Lane Surgery | 1.8 km | 84% |
- Barnsley Road Surgery (68% overall experience good)
- Buchanan Road Surgery (71% overall experience good)
- Elm Lane Surgery (84% overall experience good)
- Norwood Medical Centre (80% overall experience good)
- Shiregreen Medical Centre (78% overall experience good)
How do patients rate The Health Care Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of The Health Care Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at The Health Care Surgery?
7,761 patients were registered in September 2026, down 1.9% on a year earlier.
What is The Health Care Surgery's CQC rating?
Good overall, published in October 2017.
How many GPs does The Health Care Surgery have?
4.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,663 patients per GP against 2,171 across England.
Are appointments at The Health Care Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Health Care Surgery's phone number?
0845 124 1113.