Bilborough Medical Centre, Nottingham: patient reviews and CQC rating
Bilborough Medical Centre is a GP practice in Nottingham with 9,095 registered patients (September 2026). In the 2026 GP Patient Survey, 41% of its patients described their overall experience as good, below the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 3.0 full-time-equivalent qualified GPs, or 3,032 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bilborough Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Its weakest is the share who described their overall experience of the practice as good: 41%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 92nd of the 92 practices in Nottingham with 50 or more responses. 22% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (48%). 104 patients answered the survey (response rate 21%).
| Survey question | Bilborough Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 41% | 74% | 77% |
| Easy to contact by phone | 22% | 52% | 57% |
| Easy to contact via the website | 25% | 51% | 58% |
| Easy to contact via the NHS App | 30% | 50% | 54% |
| Reception team helpful | 55% | 83% | 85% |
| Last contact good | 42% | 69% | 73% |
| Wait for appointment about right | 40% | 67% | 69% |
| Listened to well | 71% | 86% | 87% |
| Treated with care and concern | 71% | 85% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 80% of 65 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bilborough Medical Centre is Good, published in January 2022. All 5 key questions are rated Good. Its previous overall rating was Inadequate (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,095 patients were registered at Bilborough Medical Centre in September 2026, down 3.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 3,032 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 3.1 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 7,911 appointments a month, or 870 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 65% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Bilborough Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 870 | 566 | 510 |
| Face to face | 50% | 64% | 63% |
| Same day as booked | 65% | 45% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), osteoporosis (2.4% against 1.2%) and dementia (1.3% against 0.8%). It has a lower share for cancer (2.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 37.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.3 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 2.9% | 1.9% |
| Cancer | All ages | 2.6% | 3.8% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Palliative care | All ages | 1.2% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Bilborough Medical Centre, 48 Bracebridge Drive, Nottingham, NG8 4PN. Phone: 0115 929 2354. Website: www.ncgpa.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grange Farm Medical Centre | 0.5 km | 62% |
| Broad Oak Medical Practice | 1.1 km | 67% |
| Deer Park Family Medical Practice | 1.7 km | 77% |
| Aspley Medical Centre | 2.0 km | 69% |
| JRB Healthcare | 2.2 km | 79% |
- Aspley Medical Centre (69% overall experience good)
- Broad Oak Medical Practice (67% overall experience good)
- Grange Farm Medical Centre (62% overall experience good)
- Melbourne Park Medical Centre (68% overall experience good)
- St Luke's Surgery (77% overall experience good)
How do patients rate Bilborough Medical Centre?
In the 2026 GP Patient Survey, 41% of patients described their overall experience of Bilborough Medical Centre as good, below the England figure of 77%. 22% found it easy to get through by phone.
How many patients are registered at Bilborough Medical Centre?
9,095 patients were registered in September 2026, down 3.9% on a year earlier.
What is Bilborough Medical Centre's CQC rating?
Good overall, published in January 2022.
How many GPs does Bilborough Medical Centre have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,032 patients per GP against 2,171 across England.
Are appointments at Bilborough Medical Centre face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bilborough Medical Centre's phone number?
0115 929 2354.