St Luke's Surgery, Nottingham: patient reviews and CQC rating
St Luke's Surgery is a GP practice in Nottingham with 4,728 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 2.0 full-time-equivalent qualified GPs, or 2,333 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Luke's Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 40th of the 92 practices in Nottingham with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (63%). 105 patients answered the survey (response rate 14%).
| Survey question | St Luke's Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 77% | 74% | 77% |
| Easy to contact by phone | 49% | 52% | 57% |
| Easy to contact via the website | 39% | 51% | 58% |
| Easy to contact via the NHS App | 52% | 50% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 69% | 69% | 73% |
| Wait for appointment about right | 67% | 67% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
CQC's overall rating for St Luke's Surgery is Good, published in September 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,728 patients were registered at St Luke's Surgery in September 2026, down 5.0% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,333 patients per GP, close to the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 0.7 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 1,685 appointments a month, or 356 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 61% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
75% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | St Luke's Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 356 | 566 | 510 |
| Face to face | 70% | 64% | 63% |
| Same day as booked | 61% | 45% | 45% |
| More than 28 days after booking | 1% | 8% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%) and diabetes (9.5% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%), heart failure (0.4% against 1.1%) and chronic kidney disease (1.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 39.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.1 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.4% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Depression | 18+ yrs | 9.3% | 14.3% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
St Luke's Surgery, Radford Health Centre, Ilkeston Road, Nottingham, NG7 3GW. Phone: 0115 978 4374.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Radford Medical Practice - Kaur | 0.0 km | 74% |
| Derby Road Health Centre | 0.9 km | 77% |
| The Fairfields Practice | 1.0 km | 66% |
| High Green Medical Practice | 1.0 km | 55% |
| City Wide Services | 1.0 km | 74% |
- Aspley Medical Centre (69% overall experience good)
- Bilborough Medical Centre (41% overall experience good)
- Broad Oak Medical Practice (67% overall experience good)
- Grange Farm Medical Centre (62% overall experience good)
- Melbourne Park Medical Centre (68% overall experience good)
How do patients rate St Luke's Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of St Luke's Surgery as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at St Luke's Surgery?
4,728 patients were registered in September 2026, down 5.0% on a year earlier.
What is St Luke's Surgery's CQC rating?
Good overall, published in September 2019.
How many GPs does St Luke's Surgery have?
2.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,333 patients per GP against 2,171 across England.
Are appointments at St Luke's Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Luke's Surgery's phone number?
0115 978 4374.