Westdale Lane Surgery, Nottingham: patient reviews and CQC rating
Westdale Lane Surgery is a GP practice in Nottingham with 9,454 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 2.7 full-time-equivalent qualified GPs, or 3,442 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westdale Lane Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 27th of the 92 practices in Nottingham with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (82%). 109 patients answered the survey (response rate 30%).
| Survey question | Westdale Lane Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 82% | 74% | 77% |
| Easy to contact by phone | 58% | 52% | 57% |
| Easy to contact via the website | 42% | 51% | 58% |
| Easy to contact via the NHS App | 36% | 50% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 79% | 69% | 73% |
| Wait for appointment about right | 88% | 67% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
CQC's overall rating for Westdale Lane Surgery is Good, published in October 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,454 patients were registered at Westdale Lane Surgery in September 2026, up 3.3% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 3,442 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 2.3 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 4.3 |
| August 2024 | 2.7 | 6.2 |
| August 2025 | 2.7 | 5.8 |
| August 2026 | 2.7 | 7.8 |
From June 2026 to August 2026 the practice recorded 4,929 appointments a month, or 521 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 48% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Westdale Lane Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 521 | 566 | 510 |
| Face to face | 62% | 64% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 3% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.8% against 0.6%) and chronic kidney disease (5.9% against 4.6%). It has a lower share for osteoporosis (0.2% against 1.2%) and depression (11.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 15.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.2% | 74.9% |
Westdale Lane Surgery, 20-22, Westdale Lane, Gedling, Nottingham, NG4 3JA. Phone: 0115 961 3968. Website: www.westdalelanesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Jubilee Park Medical Partnership | 0.5 km | 67% |
| Trentside Medical Group | 1.2 km | 65% |
| Dr Azim Khan | 1.7 km | 76% |
| West Oak Surgery | 2.0 km | 73% |
| Bakersfield Medical Centre | 2.0 km | 69% |
- Daybrook Medical Practice (72% overall experience good)
- Dr Azim Khan (76% overall experience good)
- Plains View Surgery (93% overall experience good)
- The Ivy Medical Group (59% overall experience good)
How do patients rate Westdale Lane Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Westdale Lane Surgery as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Westdale Lane Surgery?
9,454 patients were registered in September 2026, up 3.3% on a year earlier.
What is Westdale Lane Surgery's CQC rating?
Good overall, published in October 2019.
How many GPs does Westdale Lane Surgery have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,442 patients per GP against 2,171 across England.
Are appointments at Westdale Lane Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westdale Lane Surgery's phone number?
0115 961 3968.