Arrow Health PCN: primary care network practices and patient survey
Arrow Health PCN is a primary care network of 5 GP practices with 41,343 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England. Its practices have 2,592 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Arrow Health PCN with survey results, the share of patients describing their overall experience as good ranges from 59% at The Ivy Medical Group to 93% at Plains View Surgery, with a median of 76% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Plains View Surgery has the highest share finding it easy to get through by phone (89%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Plains View Surgery | 10,237 | 93% | 89% | Good | 2,999 |
| Westdale Lane Surgery | 9,454 | 82% | 58% | Good | 3,442 |
| Dr Azim Khan | 4,848 | 76% | 63% | Requires improvement | 3,710 |
| Daybrook Medical Practice | 10,472 | 72% | 31% | Good | 1,603 |
| The Ivy Medical Group | 6,332 | 59% | 31% | Good | 3,245 |
Results for the network as a whole, from 572 responses, against Nottingham and Nottinghamshire and England.
| Survey question | Arrow Health PCN | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 77% | 74% | 77% |
| Easy to contact by phone | 55% | 52% | 57% |
| Easy to contact via the website | 52% | 51% | 58% |
| Easy to contact via the NHS App | 45% | 50% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 69% | 69% | 73% |
| Wait for appointment about right | 70% | 67% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 88% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 2,592 registered patients per full-time-equivalent qualified GP in Arrow Health PCN, more than England's 2,171 and Nottingham and Nottinghamshire's 2,235. Practices recorded 588 appointments a month per 1,000 patients (England: 510), 67% of them face to face. 41% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists grew by 1.7% over the year (England: shrank 1.1%).
| Measure | Arrow Health PCN | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Patients per qualified GP | 2,592 | 2,235 | 2,171 |
| Appointments per 1,000 patients a month | 588 | 566 | 510 |
| Face-to-face appointments | 67% | 64% | 63% |
| Same day as booked | 41% | 45% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 23% | 19% | 19% |
Relative to England, the register furthest above England's rate at practices in Arrow Health PCN is palliative care (0.8% against 0.6%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Arrow Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% | 6,840 |
| Depression | 18+ yrs | 11.1% | 14.3% | 3,637 |
| Asthma | 6+ yrs | 7.5% | 6.6% | 2,852 |
| Diabetes | 17+ yrs | 6.9% | 7.9% | 2,279 |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% | 1,741 |
| Cancer | All ages | 4.5% | 3.8% | 1,809 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 1,301 |
| Atrial fibrillation | All ages | 2.7% | 2.2% | 1,090 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 883 |
| COPD | All ages | 1.8% | 1.9% | 717 |
| Heart failure | All ages | 1.2% | 1.1% | 468 |
| Dementia | All ages | 1.0% | 0.8% | 390 |
| Serious mental illness | All ages | 0.8% | 1.0% | 329 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 274 |
| Palliative care | All ages | 0.8% | 0.6% | 312 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 243 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 109 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 207 |
| Learning disability | All ages | 0.5% | 0.6% | 184 |
- Arnold and Calverton PCN (3 practices)
- Ashfield North PCN (4 practices)
- Bestwood and Sherwood PCN (8 practices)
- Nottingham City East PCN (7 practices)
- Retford and Villages PCN (5 practices)
- Rosewood PCN (5 practices)
- Rushcliffe PCN (11 practices)
- Synergy Health PCN (3 practices)
Which practices are in Arrow Health PCN?
Daybrook Medical Practice, Dr Azim Khan, Plains View Surgery, The Ivy Medical Group and Westdale Lane Surgery.
How do patients rate Arrow Health PCN?
77% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Arrow Health PCN cover?
41,343 registered patients across 5 practices in September 2026.
How many patients per GP does Arrow Health PCN have?
2,592 per full-time-equivalent qualified GP, against 2,171 across England.