Plains View Surgery, Nottingham: patient reviews and CQC rating
Plains View Surgery is a GP practice in Nottingham with 10,237 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 3.4 full-time-equivalent qualified GPs, or 2,999 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Plains View Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 96%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 92 practices in Nottingham with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (89%). 105 patients answered the survey (response rate 36%).
| Survey question | Plains View Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 93% | 74% | 77% |
| Easy to contact by phone | 89% | 52% | 57% |
| Easy to contact via the website | 96% | 51% | 58% |
| Easy to contact via the NHS App | 86% | 50% | 54% |
| Reception team helpful | 97% | 83% | 85% |
| Last contact good | 90% | 69% | 73% |
| Wait for appointment about right | 92% | 67% | 69% |
| Listened to well | 95% | 86% | 87% |
| Treated with care and concern | 94% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
CQC's overall rating for Plains View Surgery is Good, published in December 2023. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
10,237 patients were registered at Plains View Surgery in September 2026, up 6.5% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,999 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 5.2 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 6.7 |
| August 2024 | 3.4 | 8.7 |
| August 2025 | 3.5 | 7.6 |
| August 2026 | 3.4 | 8.5 |
From June 2026 to August 2026 the practice recorded 7,674 appointments a month, or 750 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 42% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Plains View Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 750 | 566 | 510 |
| Face to face | 71% | 64% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 6% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%). It has a lower share for COPD (1.0% against 1.9%), depression (8.9% against 14.3%) and diabetes (5.3% against 7.9%). The practice's patients live in areas with an average deprivation score of 7.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Palliative care | All ages | 1.1% | 0.6% |
| COPD | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.5% | 74.9% |
Plains View Surgery, 57 Plains Road, Nottingham, NG3 5LB. Phone: 0115 962 1717. Website: www.plainsviewsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Oak Surgery | 0.9 km | 73% |
| Dr Azim Khan | 1.2 km | 76% |
| Elmswood Surgery | 1.5 km | 79% |
| Welbeck Surgery | 2.0 km | 81% |
| Highcroft Surgery | 2.1 km | 63% |
- Daybrook Medical Practice (72% overall experience good)
- Dr Azim Khan (76% overall experience good)
- The Ivy Medical Group (59% overall experience good)
- Westdale Lane Surgery (82% overall experience good)
How do patients rate Plains View Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Plains View Surgery as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Plains View Surgery?
10,237 patients were registered in September 2026, up 6.5% on a year earlier.
What is Plains View Surgery's CQC rating?
Good overall, published in December 2023.
How many GPs does Plains View Surgery have?
3.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,999 patients per GP against 2,171 across England.
Are appointments at Plains View Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Plains View Surgery's phone number?
0115 962 1717.