Highcroft Surgery, Nottingham: patient reviews and CQC rating
Highcroft Surgery is a GP practice in Nottingham with 11,034 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in March 2023. It has 7.4 full-time-equivalent qualified GPs, or 1,498 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Highcroft Surgery
Its result closest to England is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 30%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 81st of the 92 practices in Nottingham with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (68%). 132 patients answered the survey (response rate 30%).
| Survey question | Highcroft Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 63% | 74% | 77% |
| Easy to contact by phone | 34% | 52% | 57% |
| Easy to contact via the website | 30% | 51% | 58% |
| Easy to contact via the NHS App | 32% | 50% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 60% | 69% | 73% |
| Wait for appointment about right | 68% | 67% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 77% | 85% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 208 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Highcroft Surgery is Requires Improvement, published in March 2023. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good. Its previous overall rating was Good (September 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
11,034 patients were registered at Highcroft Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 1,498 patients per GP, fewer than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 3.3 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 8.4 |
| August 2024 | 5.5 | 8.7 |
| August 2025 | 5.9 | 7.9 |
| August 2026 | 7.4 | 10.6 |
From June 2026 to August 2026 the practice recorded 14,123 appointments a month, or 1,280 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 58% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Highcroft Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,280 | 566 | 510 |
| Face to face | 87% | 64% | 63% |
| Same day as booked | 58% | 45% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%), stroke or TIA (2.4% against 1.9%) and chronic kidney disease (5.8% against 4.6%). It has a lower share for depression (10.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.1% | 74.9% |
Highcroft Surgery, Arnold Health Centre, High Street, Arnold, Nottingham, NG5 7BQ. Phone: 0115 883 2330. Website: www.highcroftsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stenhouse Medical Centre | 0.2 km | 81% |
| Daybrook Medical Practice | 0.8 km | 72% |
| Tudor House Medical Practice | 2.1 km | 83% |
| Plains View Surgery | 2.1 km | 93% |
| Elmswood Surgery | 2.4 km | 79% |
- Stenhouse Medical Centre (81% overall experience good)
- The Calverton Practice (86% overall experience good)
How do patients rate Highcroft Surgery?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Highcroft Surgery as good, below the England figure of 77%. 34% found it easy to get through by phone.
How many patients are registered at Highcroft Surgery?
11,034 patients were registered in September 2026, down 1.8% on a year earlier.
What is Highcroft Surgery's CQC rating?
Requires Improvement overall, published in March 2023.
How many GPs does Highcroft Surgery have?
7.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,498 patients per GP against 2,171 across England.
Are appointments at Highcroft Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Highcroft Surgery's phone number?
0115 883 2330.