West Park Surgery, Nottingham: patient reviews and CQC rating
West Park Surgery is a GP practice in Nottingham with 16,881 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2018. It has 9.5 full-time-equivalent qualified GPs, or 1,768 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Park Surgery
Its best result against England is the share who said their needs were met at their last appointment: 96%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 32nd of the 92 practices in Nottingham with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (69%). 89 patients answered the survey (response rate 30%).
| Survey question | West Park Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 80% | 76% | 77% |
| Easy to contact by phone | 40% | 51% | 57% |
| Easy to contact via the website | 58% | 53% | 58% |
| Easy to contact via the NHS App | 47% | 46% | 54% |
| Reception team helpful | 84% | 84% | 85% |
| Last contact good | 67% | 68% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 88% of 443 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Park Surgery is Outstanding, published in January 2018. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. Its previous overall rating was Good (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
16,881 patients were registered at West Park Surgery in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 9.5 full-time-equivalent qualified GPs, there are 1,768 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 5.5 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.0 | 15.4 |
| August 2024 | 8.8 | 12.5 |
| August 2025 | 8.8 | 15.2 |
| August 2026 | 9.5 | 12.7 |
From June 2026 to August 2026 the practice recorded 6,827 appointments a month, or 404 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 34% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | West Park Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 404 | 523 | 510 |
| Face to face | 69% | 68% | 63% |
| Same day as booked | 34% | 39% | 45% |
| More than 28 days after booking | 11% | 9% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for epilepsy (1.1% against 0.8%). It has a lower share for osteoporosis (0.5% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.3% | 74.9% |
West Park Surgery, Long Eaton Health Centre, Midland Street, Long Eaton, Nottingham, NG10 1RY. Phone: 0115 855 4200. Website: www.goldenbrookpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Aitune Medical Practice | 0.0 km | 82% |
| The Moir Medical Centre | 0.3 km | 79% |
| College Street Medical Practice | 0.7 km | 48% |
| Adam House Medical Centre | 2.7 km | 69% |
| Chilwell Valley and Meadows Practice | 3.3 km | 76% |
- Adam House Medical Centre (69% overall experience good)
- Aitune Medical Practice (82% overall experience good)
- College Street Medical Practice (48% overall experience good)
- Eden Surgery (94% overall experience good)
- Gladstone House Surgery (86% overall experience good)
- Littlewick Medical Centre (63% overall experience good)
- Old Station Surgery (64% overall experience good)
- South Street Surgery (96% overall experience good)
- The Moir Medical Centre (79% overall experience good)
- West Hallam Medical Centre (68% overall experience good)
How do patients rate West Park Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of West Park Surgery as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at West Park Surgery?
16,881 patients were registered in September 2026, up 0.1% on a year earlier.
What is West Park Surgery's CQC rating?
Outstanding overall, published in January 2018.
How many GPs does West Park Surgery have?
9.5 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,768 patients per GP against 2,171 across England.
Are appointments at West Park Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Park Surgery's phone number?
0115 855 4200.