South Street Surgery, Ilkeston: patient reviews and CQC rating
South Street Surgery is a GP practice in Ilkeston with 4,118 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). It has 2.1 full-time-equivalent qualified GPs, or 1,930 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about South Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 35%, against 54% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 7 practices in Ilkeston with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (84%). 101 patients answered the survey (response rate 29%).
| Survey question | South Street Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 96% | 76% | 77% |
| Easy to contact by phone | 90% | 51% | 57% |
| Easy to contact via the website | 59% | 53% | 58% |
| Easy to contact via the NHS App | 35% | 46% | 54% |
| Reception team helpful | 99% | 84% | 85% |
| Last contact good | 93% | 68% | 73% |
| Wait for appointment about right | 82% | 69% | 69% |
| Listened to well | 97% | 87% | 87% |
| Treated with care and concern | 95% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 126 responses rated the practice good or very good (England: 92%).
4,118 patients were registered at South Street Surgery in September 2026, up 1.2% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,930 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 0.8 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 1,693 appointments a month, or 411 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 29% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | South Street Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 411 | 523 | 510 |
| Face to face | 74% | 68% | 63% |
| Same day as booked | 29% | 39% | 45% |
| More than 28 days after booking | 3% | 9% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.4% against 1.9%), epilepsy (1.4% against 0.8%) and chronic kidney disease (5.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 26.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.1 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.0% | 15.2% |
| Depression | 18+ yrs | 14.3% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| COPD | All ages | 3.4% | 1.9% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.9% | 74.9% |
South Street Surgery, South Street, Ilkeston, DE7 5PZ. Phone: 0115 932 2933. Website: www.southstreetsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gladstone House Surgery | 0.1 km | 86% |
| Littlewick Medical Centre | 0.3 km | 63% |
| Eden Surgery | 0.8 km | 94% |
| Old Station Surgery | 1.2 km | 64% |
| West Hallam Medical Centre | 3.4 km | 68% |
- Adam House Medical Centre (69% overall experience good)
- Aitune Medical Practice (82% overall experience good)
- College Street Medical Practice (48% overall experience good)
- Eden Surgery (94% overall experience good)
- Gladstone House Surgery (86% overall experience good)
- Littlewick Medical Centre (63% overall experience good)
- Old Station Surgery (64% overall experience good)
- The Moir Medical Centre (79% overall experience good)
- West Hallam Medical Centre (68% overall experience good)
- West Park Surgery (80% overall experience good)
How do patients rate South Street Surgery?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of South Street Surgery as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at South Street Surgery?
4,118 patients were registered in September 2026, up 1.2% on a year earlier.
How many GPs does South Street Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,930 patients per GP against 2,171 across England.
Are appointments at South Street Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is South Street Surgery's phone number?
0115 932 2933.