Gladstone House Surgery, Ilkeston: patient reviews and CQC rating
Gladstone House Surgery is a GP practice in Ilkeston with 4,908 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 1.4 full-time-equivalent qualified GPs, or 3,408 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gladstone House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 53%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 7 practices in Ilkeston with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (81%). 102 patients answered the survey (response rate 28%).
| Survey question | Gladstone House Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 86% | 76% | 77% |
| Easy to contact by phone | 72% | 51% | 57% |
| Easy to contact via the website | 67% | 53% | 58% |
| Easy to contact via the NHS App | 53% | 46% | 54% |
| Reception team helpful | 92% | 84% | 85% |
| Last contact good | 83% | 68% | 73% |
| Wait for appointment about right | 73% | 69% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 91% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gladstone House Surgery is Good, published in August 2016. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,908 patients were registered at Gladstone House Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 3,408 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 1.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 2,615 appointments a month, or 533 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 35% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Gladstone House Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 533 | 523 | 510 |
| Face to face | 59% | 68% | 63% |
| Same day as booked | 35% | 39% | 45% |
| More than 28 days after booking | 11% | 9% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.3% against 0.6%), a learning disability (1.5% against 0.6%) and peripheral arterial disease (1.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.3% | 15.2% |
| Depression | 18+ yrs | 19.4% | 14.3% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| COPD | All ages | 3.8% | 1.9% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Palliative care | All ages | 2.3% | 0.6% |
| Learning disability | All ages | 1.5% | 0.6% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Gladstone House Surgery, Gladstone Street, Ilkeston, DE7 5QS. Phone: 0115 932 0248. Website: www.gladstonehousesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| South Street Surgery | 0.1 km | 96% |
| Littlewick Medical Centre | 0.3 km | 63% |
| Eden Surgery | 0.8 km | 94% |
| Old Station Surgery | 1.2 km | 64% |
| West Hallam Medical Centre | 3.4 km | 68% |
- Adam House Medical Centre (69% overall experience good)
- Aitune Medical Practice (82% overall experience good)
- College Street Medical Practice (48% overall experience good)
- Eden Surgery (94% overall experience good)
- Littlewick Medical Centre (63% overall experience good)
- Old Station Surgery (64% overall experience good)
- South Street Surgery (96% overall experience good)
- The Moir Medical Centre (79% overall experience good)
- West Hallam Medical Centre (68% overall experience good)
- West Park Surgery (80% overall experience good)
How do patients rate Gladstone House Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Gladstone House Surgery as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at Gladstone House Surgery?
4,908 patients were registered in September 2026, down 2.5% on a year earlier.
What is Gladstone House Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Gladstone House Surgery have?
1.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,408 patients per GP against 2,171 across England.
Are appointments at Gladstone House Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gladstone House Surgery's phone number?
0115 932 0248.