West Hallam Medical Centre, Ilkeston: patient reviews and CQC rating
West Hallam Medical Centre is a GP practice in Ilkeston with 4,645 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in October 2016. It has 1.3 full-time-equivalent qualified GPs, or 3,484 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Hallam Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 40%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 7 practices in Ilkeston with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (74%). 103 patients answered the survey (response rate 35%).
| Survey question | West Hallam Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 68% | 76% | 77% |
| Easy to contact by phone | 75% | 51% | 57% |
| Easy to contact via the website | 40% | 53% | 58% |
| Easy to contact via the NHS App | 39% | 46% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 70% | 68% | 73% |
| Wait for appointment about right | 59% | 69% | 69% |
| Listened to well | 82% | 87% | 87% |
| Treated with care and concern | 80% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
CQC's overall rating for West Hallam Medical Centre is Outstanding, published in October 2016. 2 key questions are rated differently: Safe Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Outstanding |
4,645 patients were registered at West Hallam Medical Centre in September 2026, down 0.5% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,484 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 0.6 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 1,730 appointments a month, or 372 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 24% took place on the day they were booked and 28% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | West Hallam Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 372 | 523 | 510 |
| Face to face | 74% | 68% | 63% |
| Same day as booked | 24% | 39% | 45% |
| More than 28 days after booking | 28% | 9% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.9% against 0.6%), a learning disability (1.8% against 0.6%) and dementia (2.3% against 0.8%). It has a lower share for serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.0% | 15.2% |
| Depression | 18+ yrs | 17.6% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.3% | 4.6% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Dementia | All ages | 2.3% | 0.8% |
| COPD | All ages | 2.0% | 1.9% |
| Palliative care | All ages | 1.9% | 0.6% |
| Learning disability | All ages | 1.8% | 0.6% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 89.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.9% | 74.9% |
West Hallam Medical Centre, The Dales, West Hallam, Ilkeston, DE7 6GR. Phone: 0115 944 0088. Website: www.westhallammedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Old Station Surgery | 3.4 km | 64% |
| South Street Surgery | 3.4 km | 96% |
| Gladstone House Surgery | 3.4 km | 86% |
| Littlewick Medical Centre | 3.6 km | 63% |
| Eden Surgery | 3.9 km | 94% |
- Adam House Medical Centre (69% overall experience good)
- Aitune Medical Practice (82% overall experience good)
- College Street Medical Practice (48% overall experience good)
- Eden Surgery (94% overall experience good)
- Gladstone House Surgery (86% overall experience good)
- Littlewick Medical Centre (63% overall experience good)
- Old Station Surgery (64% overall experience good)
- South Street Surgery (96% overall experience good)
- The Moir Medical Centre (79% overall experience good)
- West Park Surgery (80% overall experience good)
How do patients rate West Hallam Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of West Hallam Medical Centre as good, below the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at West Hallam Medical Centre?
4,645 patients were registered in September 2026, down 0.5% on a year earlier.
What is West Hallam Medical Centre's CQC rating?
Outstanding overall, published in October 2016.
How many GPs does West Hallam Medical Centre have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,484 patients per GP against 2,171 across England.
Are appointments at West Hallam Medical Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Hallam Medical Centre's phone number?
0115 944 0088.