Synergy Health PCN: primary care network practices and patient survey
Synergy Health PCN is a primary care network of 3 GP practices with 35,595 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,928 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Synergy Health PCN with survey results, the share of patients describing their overall experience as good ranges from 65% at Trentside Medical Group to 73% at West Oak Surgery, with a median of 67% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. West Oak Surgery has the highest share finding it easy to get through by phone (61%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| West Oak Surgery | 4,797 | 73% | 61% | Good | 1,866 |
| Jubilee Park Medical Partnership | 12,215 | 67% | 23% | Good | 1,818 |
| Trentside Medical Group | 18,583 | 65% | 32% | Good | 2,027 |
Results for the network as a whole, from 320 responses, against Nottingham and Nottinghamshire and England.
| Survey question | Synergy Health PCN | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 67% | 74% | 77% |
| Easy to contact by phone | 33% | 52% | 57% |
| Easy to contact via the website | 49% | 51% | 58% |
| Easy to contact via the NHS App | 31% | 50% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 56% | 69% | 73% |
| Wait for appointment about right | 57% | 67% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
There are 1,928 registered patients per full-time-equivalent qualified GP in Synergy Health PCN, fewer than England's 2,171 and Nottingham and Nottinghamshire's 2,235. Practices recorded 541 appointments a month per 1,000 patients (England: 510), 51% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.3% over the year (England: shrank 1.1%).
| Measure | Synergy Health PCN | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Patients per qualified GP | 1,928 | 2,235 | 2,171 |
| Appointments per 1,000 patients a month | 541 | 566 | 510 |
| Face-to-face appointments | 51% | 64% | 63% |
| Same day as booked | 51% | 45% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 19% | 19% | 19% |
Relative to England, the register furthest above England's rate at practices in Synergy Health PCN is asthma (7.6% against 6.6%), and the furthest below is palliative care (0.5% against 0.6%).
| Condition register | Age group | Synergy Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% | 5,563 |
| Depression | 18+ yrs | 12.7% | 14.3% | 3,675 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 2,595 |
| Diabetes | 17+ yrs | 7.3% | 7.9% | 2,136 |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% | 1,329 |
| Cancer | All ages | 3.9% | 3.8% | 1,401 |
| Coronary heart disease | All ages | 3.0% | 3.0% | 1,077 |
| Atrial fibrillation | All ages | 2.4% | 2.2% | 870 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 737 |
| COPD | All ages | 1.8% | 1.9% | 666 |
| Heart failure | All ages | 1.2% | 1.1% | 419 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 159 |
| Serious mental illness | All ages | 1.1% | 1.0% | 388 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 232 |
| Dementia | All ages | 0.8% | 0.8% | 288 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 201 |
| Learning disability | All ages | 0.6% | 0.6% | 204 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 183 |
| Palliative care | All ages | 0.5% | 0.6% | 172 |
- Arnold and Calverton PCN (3 practices)
- Arrow Health PCN (5 practices)
- Ashfield North PCN (4 practices)
- Bestwood and Sherwood PCN (8 practices)
- Nottingham City East PCN (7 practices)
- Retford and Villages PCN (5 practices)
- Rosewood PCN (5 practices)
- Rushcliffe PCN (11 practices)
Which practices are in Synergy Health PCN?
Jubilee Park Medical Partnership, Trentside Medical Group and West Oak Surgery.
How do patients rate Synergy Health PCN?
67% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Synergy Health PCN cover?
35,595 registered patients across 3 practices in September 2026.
How many patients per GP does Synergy Health PCN have?
1,928 per full-time-equivalent qualified GP, against 2,171 across England.