City Wide Services, Nottingham: patient reviews and CQC rating
City Wide Services is a GP practice in Nottingham with 10,622 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). It has 3.9 full-time-equivalent qualified GPs, or 2,756 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about City Wide Services
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 98%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 30%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 50th of the 92 practices in Nottingham with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (74%). 84 patients answered the survey (response rate 10%).
| Survey question | City Wide Services | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 74% | 74% | 77% |
| Easy to contact by phone | 43% | 52% | 57% |
| Easy to contact via the website | 30% | 51% | 58% |
| Easy to contact via the NHS App | 43% | 50% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 60% | 69% | 73% |
| Wait for appointment about right | 64% | 67% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 75% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 62 responses rated the practice good or very good (England: 92%).
10,622 patients were registered at City Wide Services in September 2026, up 4.6% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,756 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 3.0 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 3.7 | 4.8 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 5,100 appointments a month, or 480 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 60% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | City Wide Services | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 480 | 566 | 510 |
| Face to face | 45% | 64% | 63% |
| Same day as booked | 60% | 45% | 45% |
| More than 28 days after booking | 8% | 8% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%). It has a lower share for dementia (0.1% against 0.8%), chronic kidney disease (0.8% against 4.6%) and atrial fibrillation (0.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 28.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.7 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.6% | 14.3% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| High blood pressure | All ages | 3.7% | 15.2% |
| Diabetes | 17+ yrs | 2.6% | 7.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| COPD | All ages | 1.0% | 1.9% |
| Cancer | All ages | 0.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 0.8% | 4.6% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Heart failure | All ages | 0.2% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.9% | 74.9% |
City Wide Services, 79A Upper Parliament Street, Nottingham, NG1 6LD. Phone: 0115 824 0583. Website: www.ncgpa.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Victoria & Mapperley Practice | 0.5 km | 85% |
| Notspar | 0.9 km | -9700% |
| St Luke's Surgery | 1.0 km | 77% |
| Radford Medical Practice - Kaur | 1.0 km | 74% |
| The Windmill Practice | 1.2 km | 62% |
- Bakersfield Medical Centre (69% overall experience good)
- Family Medical Centre - Sood (70% overall experience good)
- Greendale Primary Care Centre (61% overall experience good)
- The Windmill Practice (62% overall experience good)
- Victoria & Mapperley Practice (85% overall experience good)
- Wellspring Surgery (74% overall experience good)
How do patients rate City Wide Services?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of City Wide Services as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at City Wide Services?
10,622 patients were registered in September 2026, up 4.6% on a year earlier.
How many GPs does City Wide Services have?
3.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,756 patients per GP against 2,171 across England.
Are appointments at City Wide Services face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is City Wide Services's phone number?
0115 824 0583.