Family Medical Centre - Sood, Nottingham: patient reviews and CQC rating
Family Medical Centre - Sood is a GP practice in Nottingham with 12,290 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Outstanding overall, in a report published in May 2016. It has 7.3 full-time-equivalent qualified GPs, or 1,685 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Family Medical Centre - Sood
Its best result against England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 25%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 65th of the 92 practices in Nottingham with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (86%). 116 patients answered the survey (response rate 21%).
| Survey question | Family Medical Centre - Sood | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 70% | 74% | 77% |
| Easy to contact by phone | 30% | 52% | 57% |
| Easy to contact via the website | 25% | 51% | 58% |
| Easy to contact via the NHS App | 32% | 50% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 61% | 69% | 73% |
| Wait for appointment about right | 62% | 67% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 154 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Family Medical Centre - Sood is Outstanding, published in May 2016. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
12,290 patients were registered at Family Medical Centre - Sood in September 2026, down 1.9% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,685 patients per GP, fewer than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 4.0 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 13.9 |
| August 2024 | 9.2 | 15.4 |
| August 2025 | 7.4 | 11.5 |
| August 2026 | 7.3 | 10.1 |
From June 2026 to August 2026 the practice recorded 7,188 appointments a month, or 585 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 54% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Family Medical Centre - Sood | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 585 | 566 | 510 |
| Face to face | 67% | 64% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%) and COPD (2.5% against 1.9%). It has a lower share for atrial fibrillation (1.2% against 2.2%), cancer (2.5% against 3.8%) and chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 35.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.1% | 14.3% |
| High blood pressure | All ages | 11.1% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Family Medical Centre - Sood, Family Medical Centre, 171 Carlton Road, Nottingham, NG3 2FW. Phone: 0115 950 4068. Website: www.familymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greendale Primary Care Centre | 0.7 km | 61% |
| Wellspring Surgery | 0.7 km | 74% |
| The Windmill Practice | 0.8 km | 62% |
| Victoria & Mapperley Practice | 1.2 km | 85% |
| Bakersfield Medical Centre | 1.6 km | 69% |
- Bakersfield Medical Centre (69% overall experience good)
- City Wide Services (74% overall experience good)
- Greendale Primary Care Centre (61% overall experience good)
- The Windmill Practice (62% overall experience good)
- Victoria & Mapperley Practice (85% overall experience good)
- Wellspring Surgery (74% overall experience good)
How do patients rate Family Medical Centre - Sood?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Family Medical Centre - Sood as good, against 77% across England. 30% found it easy to get through by phone.
How many patients are registered at Family Medical Centre - Sood?
12,290 patients were registered in September 2026, down 1.9% on a year earlier.
What is Family Medical Centre - Sood's CQC rating?
Outstanding overall, published in May 2016.
How many GPs does Family Medical Centre - Sood have?
7.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,685 patients per GP against 2,171 across England.
Are appointments at Family Medical Centre - Sood face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Family Medical Centre - Sood's phone number?
0115 950 4068.