Victoria & Mapperley Practice, Nottingham: patient reviews and CQC rating
Victoria & Mapperley Practice is a GP practice in Nottingham with 10,436 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 6.8 full-time-equivalent qualified GPs, or 1,540 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Victoria & Mapperley Practice
Its best result against England is the share who described their overall experience of the practice as good: 85%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 18th of the 92 practices in Nottingham with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (77%). 115 patients answered the survey (response rate 23%).
| Survey question | Victoria & Mapperley Practice | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 49% | 52% | 57% |
| Easy to contact via the website | 41% | 51% | 58% |
| Easy to contact via the NHS App | 40% | 50% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 75% | 69% | 73% |
| Wait for appointment about right | 69% | 67% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 91% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 160 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Victoria & Mapperley Practice is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,436 patients were registered at Victoria & Mapperley Practice in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,540 patients per GP, fewer than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 2.9 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 12.0 |
| August 2024 | 6.3 | 10.2 |
| August 2025 | 6.6 | 12.4 |
| August 2026 | 6.8 | 9.5 |
From June 2026 to August 2026 the practice recorded 4,429 appointments a month, or 424 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 40% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Victoria & Mapperley Practice | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 424 | 566 | 510 |
| Face to face | 68% | 64% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 6% | 8% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%). It has a lower share for heart failure (0.7% against 1.1%), atrial fibrillation (1.6% against 2.2%) and coronary heart disease (2.3% against 3.0%). The practice's patients live in areas with an average deprivation score of 24.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.3% | 14.3% |
| High blood pressure | All ages | 12.5% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
Victoria & Mapperley Practice, Victoria Health Centre, Glasshouse Street, Nottingham, NG1 3LW. Phone: 0115 883 9080. Website: www.victoriamapperley.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| City Wide Services | 0.5 km | 74% |
| Wellspring Surgery | 0.9 km | 74% |
| The Windmill Practice | 1.0 km | 62% |
| Notspar | 1.1 km | -9700% |
| Family Medical Centre - Sood | 1.2 km | 70% |
- Bakersfield Medical Centre (69% overall experience good)
- City Wide Services (74% overall experience good)
- Family Medical Centre - Sood (70% overall experience good)
- Greendale Primary Care Centre (61% overall experience good)
- The Windmill Practice (62% overall experience good)
- Wellspring Surgery (74% overall experience good)
How do patients rate Victoria & Mapperley Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Victoria & Mapperley Practice as good, above the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at Victoria & Mapperley Practice?
10,436 patients were registered in September 2026, up 0.3% on a year earlier.
What is Victoria & Mapperley Practice's CQC rating?
Good overall, published in January 2018.
How many GPs does Victoria & Mapperley Practice have?
6.8 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,540 patients per GP against 2,171 across England.
Are appointments at Victoria & Mapperley Practice face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Victoria & Mapperley Practice's phone number?
0115 883 9080.