Derby Road Health Centre, Nottingham: patient reviews and CQC rating
Derby Road Health Centre is a GP practice in Nottingham with 11,745 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 4.0 full-time-equivalent qualified GPs, or 2,956 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Derby Road Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 38%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 41st of the 92 practices in Nottingham with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (71%). 88 patients answered the survey (response rate 17%).
| Survey question | Derby Road Health Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 77% | 74% | 77% |
| Easy to contact by phone | 38% | 52% | 57% |
| Easy to contact via the website | 65% | 51% | 58% |
| Easy to contact via the NHS App | 46% | 50% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 61% | 69% | 73% |
| Wait for appointment about right | 54% | 67% | 69% |
| Listened to well | 79% | 86% | 87% |
| Treated with care and concern | 77% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 19 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Derby Road Health Centre is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,745 patients were registered at Derby Road Health Centre in September 2026, down 5.5% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,956 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 3.8 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 7.6 |
| August 2024 | 4.0 | 8.3 |
| August 2025 | 3.5 | 7.3 |
| August 2026 | 4.0 | 8.3 |
From June 2026 to August 2026 the practice recorded 6,392 appointments a month, or 544 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 44% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Derby Road Health Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 544 | 566 | 510 |
| Face to face | 55% | 64% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 12% | 8% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (1.8% against 4.6%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.0% | 15.2% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.5% | 74.9% |
Derby Road Health Centre, 336 Derby Road, Nottingham, NG7 2DW. Phone: 0115 837 7987. Website: www.drhc.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Luke's Surgery | 0.9 km | 77% |
| Radford Medical Practice - Kaur | 0.9 km | 74% |
| Wollaton Park Medical Practice | 1.2 km | 73% |
| The Fairfields Practice | 1.6 km | 66% |
| High Green Medical Practice | 1.6 km | 55% |
- Deer Park Family Medical Practice (77% overall experience good)
- Wollaton Park Medical Practice (73% overall experience good)
How do patients rate Derby Road Health Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Derby Road Health Centre as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at Derby Road Health Centre?
11,745 patients were registered in September 2026, down 5.5% on a year earlier.
What is Derby Road Health Centre's CQC rating?
Good overall, published in October 2016.
How many GPs does Derby Road Health Centre have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,956 patients per GP against 2,171 across England.
Are appointments at Derby Road Health Centre face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Derby Road Health Centre's phone number?
0115 837 7987.