JRB Healthcare, Nottingham: patient reviews and CQC rating
JRB Healthcare is a GP practice in Nottingham with 8,212 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 2.1 full-time-equivalent qualified GPs, or 3,974 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about JRB Healthcare
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 35th of the 92 practices in Nottingham with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (78%). 98 patients answered the survey (response rate 19%).
| Survey question | JRB Healthcare | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 73% | 52% | 57% |
| Easy to contact via the website | 54% | 51% | 58% |
| Easy to contact via the NHS App | 67% | 50% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 80% | 69% | 73% |
| Wait for appointment about right | 83% | 67% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for JRB Healthcare is Good, published in November 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,212 patients were registered at JRB Healthcare in September 2026, up 2.5% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,974 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 3,062 appointments a month, or 373 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | JRB Healthcare | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 373 | 566 | 510 |
| Face to face | 73% | 64% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 1% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), palliative or supportive care needs (1.2% against 0.6%) and a learning disability (0.9% against 0.6%). It has a lower share for atrial fibrillation (1.5% against 2.2%) and cancer (3.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 34.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.6 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% |
| Depression | 18+ yrs | 17.2% | 14.3% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Palliative care | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
JRB Healthcare, Beechdale Centre, 439 Beechdale Road, Nottingham, NG8 3LF. Phone: 0115 929 0754. Website: www.jrbhealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wollaton Park Medical Practice | 0.9 km | 73% |
| Aspley Medical Centre | 1.2 km | 69% |
| Melbourne Park Medical Centre | 1.6 km | 68% |
| The Fairfields Practice | 1.8 km | 66% |
| High Green Medical Practice | 1.8 km | 55% |
- Churchfields Medical Practice (76% overall experience good)
- Greenfield Medical Practice (74% overall experience good)
- Lime Tree Surgery (74% overall experience good)
How do patients rate JRB Healthcare?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of JRB Healthcare as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at JRB Healthcare?
8,212 patients were registered in September 2026, up 2.5% on a year earlier.
What is JRB Healthcare's CQC rating?
Good overall, published in November 2021.
How many GPs does JRB Healthcare have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,974 patients per GP against 2,171 across England.
Are appointments at JRB Healthcare face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is JRB Healthcare's phone number?
0115 929 0754.