Derby Lane Medical Centre, Liverpool: patient reviews and CQC rating
Derby Lane Medical Centre is a GP practice in Liverpool with 4,275 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 1.8 full-time-equivalent qualified GPs, or 2,429 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Derby Lane Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 17th of the 121 practices in Liverpool with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (82%). 98 patients answered the survey (response rate 19%).
| Survey question | Derby Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 85% | 57% | 57% |
| Easy to contact via the website | 49% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 81% | 73% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Derby Lane Medical Centre is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,275 patients were registered at Derby Lane Medical Centre in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,429 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.1 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 1,812 appointments a month, or 424 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 53% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Derby Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 424 | 492 | 510 |
| Face to face | 71% | 60% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), COPD (3.4% against 1.9%) and depression (21.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 37.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.1% | 14.3% |
| High blood pressure | All ages | 17.6% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| COPD | All ages | 3.4% | 1.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
Derby Lane Medical Centre, 88 Derby Lane, Liverpool, L13 3DN. Phone: 0151 228 5868. Website: www.derbylanemc-liverpool.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stoneycroft Medical Centre | 0.5 km | 78% |
| Rock Court Surgery | 0.5 km | 88% |
| Old Swan Health Centre Group Practice | 0.5 km | 73% |
| Green Lane Medical Centre | 1.3 km | 87% |
| Calvary Health Centre | 1.9 km | 96% |
- Aintree Park Group Practice (76% overall experience good)
- Anfield Group Practice (69% overall experience good)
- Bousfield Health Centre (64% overall experience good)
- Bousfield Surgery (84% overall experience good)
- Dr Fatin Karam (70% overall experience good)
- Ellergreen Medical Centre (66% overall experience good)
- Fir Tree Medical Centre (85% overall experience good)
- Gillmoss Medical Centre (89% overall experience good)
- Jubilee Medical Centre (79% overall experience good)
- Kirkdale (68% overall experience good)
- Langbank Medical Centre (76% overall experience good)
- Long Lane Medical Centre (70% overall experience good)
- Moss Way Surgery (95% overall experience good)
- Poulter Road Medical Centre (91% overall experience good)
- Stanley Medical Centre (73% overall experience good)
- Stoneycroft Medical Centre (78% overall experience good)
- The Grey Road Surgery (65% overall experience good)
- Walton Medical Centre (83% overall experience good)
- Westminster Medical Centre (69% overall experience good)
- Westmoreland GP Centre (63% overall experience good)
How do patients rate Derby Lane Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Derby Lane Medical Centre as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Derby Lane Medical Centre?
4,275 patients were registered in September 2026, down 0.1% on a year earlier.
What is Derby Lane Medical Centre's CQC rating?
Good overall, published in May 2016.
How many GPs does Derby Lane Medical Centre have?
1.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,429 patients per GP against 2,171 across England.
Are appointments at Derby Lane Medical Centre face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Derby Lane Medical Centre's phone number?
0151 228 5868.