Old Swan Health Centre Group Practice, Liverpool: patient reviews and CQC rating
Old Swan Health Centre Group Practice is a GP practice in Liverpool with 9,055 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 6.9 full-time-equivalent qualified GPs, or 1,310 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Old Swan Health Centre Group Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 64%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 34%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 85th of the 121 practices in Liverpool with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (80%). 91 patients answered the survey (response rate 21%).
| Survey question | Old Swan Health Centre Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 64% | 57% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 34% | 53% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 75% | 73% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 104 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Old Swan Health Centre Group Practice is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,055 patients were registered at Old Swan Health Centre Group Practice in September 2026, down 1.4% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,310 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.6 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 10.6 |
| August 2024 | 6.3 | 11.2 |
| August 2025 | 6.3 | 10.2 |
| August 2026 | 6.9 | 11.6 |
From June 2026 to August 2026 the practice recorded 6,783 appointments a month, or 749 per 1,000 registered patients (England: 510). 30% were face to face (England: 63%). 81% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Old Swan Health Centre Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 749 | 492 | 510 |
| Face to face | 30% | 60% | 63% |
| Same day as booked | 81% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.9% against 1.9%), depression (21.1% against 14.3%) and coronary heart disease (3.9% against 3.0%). The practice's patients live in areas with an average deprivation score of 40.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.0 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.1% | 14.3% |
| High blood pressure | All ages | 16.7% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| COPD | All ages | 3.9% | 1.9% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.9% | 74.9% |
Old Swan Health Centre Group Practice, Old Swan Health Centre, Crystal Close, Liverpool, L13 2GA. Phone: 0151 285 3737. Website: www.oldswanhcgp.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rock Court Surgery | 0.0 km | 88% |
| Derby Lane Medical Centre | 0.5 km | 89% |
| Stoneycroft Medical Centre | 0.9 km | 78% |
| Green Lane Medical Centre | 1.6 km | 87% |
| Lance Lane Medical Centre | 1.7 km | 84% |
- Belle Vale Medical Practice (68% overall experience good)
- Calvary Health Centre (96% overall experience good)
- Dovecot Health Centre (93% overall experience good)
- Oak Vale Medical Centre (63% overall experience good)
- Rock Court Surgery (88% overall experience good)
- Rocky Lane Medical Centre (78% overall experience good)
- West Derby Medical Centre (71% overall experience good)
How do patients rate Old Swan Health Centre Group Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Old Swan Health Centre Group Practice as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Old Swan Health Centre Group Practice?
9,055 patients were registered in September 2026, down 1.4% on a year earlier.
What is Old Swan Health Centre Group Practice's CQC rating?
Good overall, published in January 2017.
How many GPs does Old Swan Health Centre Group Practice have?
6.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,310 patients per GP against 2,171 across England.
Are appointments at Old Swan Health Centre Group Practice face to face?
30% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Old Swan Health Centre Group Practice's phone number?
0151 285 3737.