Rocky Lane Medical Centre, Liverpool: patient reviews and CQC rating
Rocky Lane Medical Centre is a GP practice in Liverpool with 3,010 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2023. It has 1.1 full-time-equivalent qualified GPs, or 2,822 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rocky Lane Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 92%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 28%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 66th of the 121 practices in Liverpool with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (71%). 88 patients answered the survey (response rate 18%).
| Survey question | Rocky Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 78% | 78% | 77% |
| Easy to contact by phone | 65% | 57% | 57% |
| Easy to contact via the website | 28% | 55% | 58% |
| Easy to contact via the NHS App | 55% | 53% | 54% |
| Reception team helpful | 80% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 92% | 73% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 84 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rocky Lane Medical Centre is Good, published in September 2023. All 5 key questions are rated Good. It held the same rating in the report before (July 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,010 patients were registered at Rocky Lane Medical Centre in September 2026, up 2.5% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 2,822 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 3.2 |
From June 2026 to August 2026 the practice recorded 991 appointments a month, or 329 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 45% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Rocky Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 329 | 492 | 510 |
| Face to face | 97% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
None of the 19 condition registers below is both significantly and more than a fifth above or below the England rate. The practice's patients live in areas with an average deprivation score of 17.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.3 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.4% | 74.9% |
Rocky Lane Medical Centre, 80 Rocky Lane, Liverpool, L16 1JD. Phone: 0151 295 3965.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oak Vale Medical Centre | 0.8 km | 63% |
| Dr J O'Donnell's Practice | 1.2 km | 91% |
| Lance Lane Medical Centre | 1.5 km | 84% |
| Calvary Health Centre | 1.7 km | 96% |
| Pilch Lane Surgery | 1.8 km | 84% |
- Belle Vale Medical Practice (68% overall experience good)
- Calvary Health Centre (96% overall experience good)
- Dovecot Health Centre (93% overall experience good)
- Oak Vale Medical Centre (63% overall experience good)
- Old Swan Health Centre Group Practice (73% overall experience good)
- Rock Court Surgery (88% overall experience good)
- West Derby Medical Centre (71% overall experience good)
How do patients rate Rocky Lane Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Rocky Lane Medical Centre as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Rocky Lane Medical Centre?
3,010 patients were registered in September 2026, up 2.5% on a year earlier.
What is Rocky Lane Medical Centre's CQC rating?
Good overall, published in September 2023.
How many GPs does Rocky Lane Medical Centre have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,822 patients per GP against 2,171 across England.
Are appointments at Rocky Lane Medical Centre face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rocky Lane Medical Centre's phone number?
0151 295 3965.