Oak Vale Medical Centre, Liverpool: patient reviews and CQC rating
Oak Vale Medical Centre is a GP practice in Liverpool with 12,798 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 5.9 full-time-equivalent qualified GPs, or 2,157 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oak Vale Medical Centre
Its best result against England is the share who said the healthcare professional was good at listening to them: 88%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 109th of the 121 practices in Liverpool with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (78%). 103 patients answered the survey (response rate 23%).
| Survey question | Oak Vale Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 63% | 78% | 77% |
| Easy to contact by phone | 35% | 57% | 57% |
| Easy to contact via the website | 37% | 55% | 58% |
| Easy to contact via the NHS App | 37% | 53% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 57% | 73% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for Oak Vale Medical Centre is Good, published in January 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,798 patients were registered at Oak Vale Medical Centre in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 2,157 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.8 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 19.6 |
| August 2024 | 6.7 | 16.8 |
| August 2025 | 6.7 | 14.4 |
| August 2026 | 5.9 | 21.3 |
From June 2026 to August 2026 the practice recorded 7,116 appointments a month, or 556 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
79% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Oak Vale Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 556 | 492 | 510 |
| Face to face | 36% | 60% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.5% against 4.6%), COPD (2.6% against 1.9%) and atrial fibrillation (3.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 17.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
Oak Vale Medical Centre, 215 Childwall Road, Liverpool, L15 6UT. Phone: 0151 295 9330. Website: www.oakvalemedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lance Lane Medical Centre | 0.8 km | 84% |
| Rocky Lane Medical Centre | 0.8 km | 78% |
| Rutherford Medical Centre | 1.0 km | 81% |
| Penny Lane Surgery | 1.3 km | 90% |
| Beacon Health Mossley Hill | 1.4 km | 86% |
- Belle Vale Medical Practice (68% overall experience good)
- Calvary Health Centre (96% overall experience good)
- Dovecot Health Centre (93% overall experience good)
- Old Swan Health Centre Group Practice (73% overall experience good)
- Rock Court Surgery (88% overall experience good)
- Rocky Lane Medical Centre (78% overall experience good)
- West Derby Medical Centre (71% overall experience good)
How do patients rate Oak Vale Medical Centre?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Oak Vale Medical Centre as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Oak Vale Medical Centre?
12,798 patients were registered in September 2026, down 0.1% on a year earlier.
What is Oak Vale Medical Centre's CQC rating?
Good overall, published in January 2016.
How many GPs does Oak Vale Medical Centre have?
5.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,157 patients per GP against 2,171 across England.
Are appointments at Oak Vale Medical Centre face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oak Vale Medical Centre's phone number?
0151 295 9330.