Lance Lane Medical Centre, Liverpool: patient reviews and CQC rating
Lance Lane Medical Centre is a GP practice in Liverpool with 6,477 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2023. It has 4.9 full-time-equivalent qualified GPs, or 1,324 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lance Lane Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 41st of the 121 practices in Liverpool with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (76%). 112 patients answered the survey (response rate 26%).
| Survey question | Lance Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 63% | 57% | 57% |
| Easy to contact via the website | 66% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 53% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 84% | 73% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 94 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lance Lane Medical Centre is Good, published in July 2023. All 5 key questions are rated Good. It held the same rating in the report before (July 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,477 patients were registered at Lance Lane Medical Centre in September 2026, down 0.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 1,324 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.3 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 4.1 |
| August 2024 | 4.3 | 5.3 |
| August 2025 | 4.9 | 7.1 |
| August 2026 | 4.9 | 7.0 |
From June 2026 to August 2026 the practice recorded 3,425 appointments a month, or 529 per 1,000 registered patients (England: 510). 98% were face to face (England: 63%). 47% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Lance Lane Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 529 | 492 | 510 |
| Face to face | 98% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), COPD (3.2% against 1.9%) and heart failure (1.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 22.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 18.0% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
Lance Lane Medical Centre, 19 Lance Lane, Liverpool, L15 6TS. Phone: 0151 475 6984. Website: www.lancelanemedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rutherford Medical Centre | 0.7 km | 81% |
| Penny Lane Surgery | 0.8 km | 90% |
| Oak Vale Medical Centre | 0.8 km | 63% |
| Beacon Health Mossley Hill | 1.0 km | 86% |
| Dr R N Barnett and Partners | 1.3 km | 87% |
- Beacon Health Mossley Hill (86% overall experience good)
- Dr J A Topping and Partners (81% overall experience good)
- Dr J O'Donnell's Practice (91% overall experience good)
- Dr R N Barnett and Partners (87% overall experience good)
- Penny Lane Surgery (90% overall experience good)
- Rutherford Medical Centre (81% overall experience good)
- Storrsdale Medical Centre (82% overall experience good)
How do patients rate Lance Lane Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Lance Lane Medical Centre as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Lance Lane Medical Centre?
6,477 patients were registered in September 2026, down 0.7% on a year earlier.
What is Lance Lane Medical Centre's CQC rating?
Good overall, published in July 2023.
How many GPs does Lance Lane Medical Centre have?
4.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,324 patients per GP against 2,171 across England.
Are appointments at Lance Lane Medical Centre face to face?
98% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lance Lane Medical Centre's phone number?
0151 475 6984.