Westway Medical Centre, Liverpool: patient reviews and CQC rating
Westway Medical Centre is a GP practice in Liverpool with 10,322 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 4.6 full-time-equivalent qualified GPs, or 2,225 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westway Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 76%, above the England figure of 54%. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 64th of the 121 practices in Liverpool with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (89%). 113 patients answered the survey (response rate 33%).
| Survey question | Westway Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 48% | 57% | 57% |
| Easy to contact via the website | 60% | 55% | 58% |
| Easy to contact via the NHS App | 76% | 53% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 70% | 73% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 149 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westway Medical Centre is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,322 patients were registered at Westway Medical Centre in September 2026, up 2.8% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,225 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 3.8 |
| August 2024 | 4.6 | 7.6 |
| August 2025 | 4.6 | 9.1 |
| August 2026 | 4.6 | 8.1 |
From June 2026 to August 2026 the practice recorded 3,195 appointments a month, or 310 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 47% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Westway Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 310 | 492 | 510 |
| Face to face | 64% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 10% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.5% against 4.6%), palliative or supportive care needs (1.1% against 0.6%) and dementia (1.4% against 0.8%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 11.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.8% | 15.2% |
| Depression | 18+ yrs | 18.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.5% | 4.6% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 5.0% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
96% of the practice's patients live in the L31 postcode district. 98% live in Sefton, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| L31 | 9,844 | 96% |
Westway Medical Centre, Westway, Maghull, Liverpool, L31 0DJ. Phone: 0151 526 1121. Website: www.westwaymcmaghull.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Maghull Practice | 0.0 km | 66% |
| Maghull Family Surgery | 0.0 km | 83% |
| High Pastures Surgery | 0.5 km | 74% |
| Glovers Lane Surgery | 3.6 km | 61% |
| Thornton Practice | 4.1 km | 48% |
- Aintree Road Medical Centre (78% overall experience good)
- Bootle Village Surgery (83% overall experience good)
- Bridge Road Medical Centre (73% overall experience good)
- Concept House Surgery (81% overall experience good)
- Dr Berni (86% overall experience good)
- Drs Misra and Bird Surgery (93% overall experience good)
- Eastview Surgery (86% overall experience good)
- Ford Medical Practice (59% overall experience good)
- Glovers Lane Surgery (61% overall experience good)
- High Pastures Surgery (74% overall experience good)
- Kingsway Surgery (83% overall experience good)
- Maghull Family Surgery (83% overall experience good)
- Moore Street Medical Centre (65% overall experience good)
- Orrell Park Medical Centre (69% overall experience good)
- Park Street Surgery (82% overall experience good)
- Rawson Road Surgery (74% overall experience good)
- The Blundellsands Surgery (86% overall experience good)
- The Strand Medical Centre (83% overall experience good)
How do patients rate Westway Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Westway Medical Centre as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Westway Medical Centre?
10,322 patients were registered in September 2026, up 2.8% on a year earlier.
What is Westway Medical Centre's CQC rating?
Good overall, published in September 2016.
How many GPs does Westway Medical Centre have?
4.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,225 patients per GP against 2,171 across England.
Are appointments at Westway Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westway Medical Centre's phone number?
0151 526 1121.