Moore Street Medical Centre, Bootle: patient reviews and CQC rating
Moore Street Medical Centre is a GP practice in Bootle with 5,526 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 2.0 full-time-equivalent qualified GPs, or 2,763 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Moore Street Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 59%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 63%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 7 practices in Bootle with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (62%). 115 patients answered the survey (response rate 22%).
| Survey question | Moore Street Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 65% | 78% | 77% |
| Easy to contact by phone | 54% | 57% | 57% |
| Easy to contact via the website | 47% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 63% | 86% | 85% |
| Last contact good | 55% | 73% | 73% |
| Wait for appointment about right | 68% | 73% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 111 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Moore Street Medical Centre is Good, published in December 2023. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
5,526 patients were registered at Moore Street Medical Centre in September 2026, down 1.5% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,763 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.6 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,659 appointments a month, or 481 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 60% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Moore Street Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 481 | 492 | 510 |
| Face to face | 100% | 60% | 63% |
| Same day as booked | 60% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.6% against 1.9%), epilepsy (1.5% against 0.8%) and peripheral arterial disease (1.0% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 53.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.6 years for women and 73.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.1% | 14.3% |
| High blood pressure | All ages | 17.7% | 15.2% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| COPD | All ages | 4.6% | 1.9% |
| Cancer | All ages | 4.3% | 3.8% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.0% | 74.9% |
Moore Street Medical Centre, 77 Moore Street, Bootle, L20 4SE. Phone: 0151 944 1066.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| North Park Health Centre | 0.4 km | 53% |
| The Strand Medical Centre | 0.8 km | 83% |
| Bridge Road Medical Centre | 1.0 km | 73% |
| Bootle Village Surgery | 1.3 km | 83% |
| Aintree Road Medical Centre | 1.4 km | 78% |
- Aintree Road Medical Centre (78% overall experience good)
- Bootle Village Surgery (83% overall experience good)
- Bridge Road Medical Centre (73% overall experience good)
- Concept House Surgery (81% overall experience good)
- Dr Berni (86% overall experience good)
- Drs Misra and Bird Surgery (93% overall experience good)
- Eastview Surgery (86% overall experience good)
- Ford Medical Practice (59% overall experience good)
- Glovers Lane Surgery (61% overall experience good)
- High Pastures Surgery (74% overall experience good)
- Kingsway Surgery (83% overall experience good)
- Maghull Family Surgery (83% overall experience good)
- Orrell Park Medical Centre (69% overall experience good)
- Park Street Surgery (82% overall experience good)
- Rawson Road Surgery (74% overall experience good)
- The Blundellsands Surgery (86% overall experience good)
- The Strand Medical Centre (83% overall experience good)
- Westway Medical Centre (79% overall experience good)
How do patients rate Moore Street Medical Centre?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Moore Street Medical Centre as good, below the England figure of 77%. 54% found it easy to get through by phone.
How many patients are registered at Moore Street Medical Centre?
5,526 patients were registered in September 2026, down 1.5% on a year earlier.
What is Moore Street Medical Centre's CQC rating?
Good overall, published in December 2023.
How many GPs does Moore Street Medical Centre have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,763 patients per GP against 2,171 across England.
Are appointments at Moore Street Medical Centre face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Moore Street Medical Centre's phone number?
0151 944 1066.