The Strand Medical Centre, Bootle: patient reviews and CQC rating
The Strand Medical Centre is a GP practice in Bootle with 7,360 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 5.1 full-time-equivalent qualified GPs, or 1,456 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Strand Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 85%, against 87% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 7 practices in Bootle with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (75%). 118 patients answered the survey (response rate 23%).
| Survey question | The Strand Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 58% | 57% | 57% |
| Easy to contact via the website | 72% | 55% | 58% |
| Easy to contact via the NHS App | 62% | 53% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 82% | 73% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 64 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Strand Medical Centre is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,360 patients were registered at The Strand Medical Centre in September 2026, down 3.8% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,456 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.2 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 8.0 |
| August 2024 | 5.1 | 10.2 |
| August 2025 | 5.1 | 9.5 |
| August 2026 | 5.1 | 9.5 |
From June 2026 to August 2026 the practice recorded 3,396 appointments a month, or 461 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 66% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Strand Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 461 | 492 | 510 |
| Face to face | 49% | 60% | 63% |
| Same day as booked | 66% | 48% | 45% |
| More than 28 days after booking | 14% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (29.9% against 14.3%), peripheral arterial disease (1.1% against 0.6%) and COPD (3.6% against 1.9%). It has a lower share for dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 51.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.5 years for women and 72.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 29.9% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.1% | 4.6% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 3.6% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.1% | 74.9% |
The Strand Medical Centre, 272 Marsh Lane, Bootle, L20 5BW. Phone: 0151 922 1600. Website: www.strandmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bootle Village Surgery | 0.5 km | 83% |
| North Park Health Centre | 0.5 km | 53% |
| Park Street Surgery | 0.6 km | 82% |
| Concept House Surgery | 0.7 km | 81% |
| Aintree Road Medical Centre | 0.8 km | 78% |
- Aintree Road Medical Centre (78% overall experience good)
- Bootle Village Surgery (83% overall experience good)
- Bridge Road Medical Centre (73% overall experience good)
- Concept House Surgery (81% overall experience good)
- Dr Berni (86% overall experience good)
- Drs Misra and Bird Surgery (93% overall experience good)
- Eastview Surgery (86% overall experience good)
- Ford Medical Practice (59% overall experience good)
- Glovers Lane Surgery (61% overall experience good)
- High Pastures Surgery (74% overall experience good)
- Kingsway Surgery (83% overall experience good)
- Maghull Family Surgery (83% overall experience good)
- Moore Street Medical Centre (65% overall experience good)
- Orrell Park Medical Centre (69% overall experience good)
- Park Street Surgery (82% overall experience good)
- Rawson Road Surgery (74% overall experience good)
- The Blundellsands Surgery (86% overall experience good)
- Westway Medical Centre (79% overall experience good)
How do patients rate The Strand Medical Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of The Strand Medical Centre as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at The Strand Medical Centre?
7,360 patients were registered in September 2026, down 3.8% on a year earlier.
What is The Strand Medical Centre's CQC rating?
Good overall, published in January 2024.
How many GPs does The Strand Medical Centre have?
5.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,456 patients per GP against 2,171 across England.
Are appointments at The Strand Medical Centre face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Strand Medical Centre's phone number?
0151 922 1600.