Park Street Surgery, Bootle: patient reviews and CQC rating
Park Street Surgery is a GP practice in Bootle with 8,030 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 4.8 full-time-equivalent qualified GPs, or 1,674 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Street Surgery
Its best result against England is the share who described their overall experience of the practice as good: 82%, against 77% across England. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. With 95 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 2nd of the 7 practices in Bootle with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (64%). 95 patients answered the survey (response rate 18%).
| Survey question | Park Street Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 48% | 57% | 57% |
| Easy to contact via the website | 62% | 55% | 58% |
| Easy to contact via the NHS App | 51% | 53% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 68% | 73% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 159 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park Street Surgery is Good, published in August 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,030 patients were registered at Park Street Surgery in September 2026, up 3.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,674 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2024 | 4.3 | 4.3 |
| August 2025 | 4.8 | 4.8 |
| August 2026 | 4.8 | 4.8 |
From June 2026 to August 2026 the practice recorded 2,453 appointments a month, or 305 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 47% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Park Street Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 305 | 492 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%), serious mental illness (2.0% against 1.0%) and COPD (3.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 49.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 77.6 years for women and 72.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% |
| High blood pressure | All ages | 15.5% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| COPD | All ages | 3.5% | 1.9% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 2.0% | 1.0% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.8% | 74.9% |
Park Street Surgery, Park Street, Bootle, L20 3DF. Phone: 0151 922 3577.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Concept House Surgery | 0.2 km | 81% |
| Bootle Village Surgery | 0.2 km | 83% |
| The Strand Medical Centre | 0.6 km | 83% |
| Aintree Road Medical Centre | 0.8 km | 78% |
| North Park Health Centre | 1.1 km | 53% |
- Aintree Road Medical Centre (78% overall experience good)
- Bootle Village Surgery (83% overall experience good)
- Bridge Road Medical Centre (73% overall experience good)
- Concept House Surgery (81% overall experience good)
- Dr Berni (86% overall experience good)
- Drs Misra and Bird Surgery (93% overall experience good)
- Eastview Surgery (86% overall experience good)
- Ford Medical Practice (59% overall experience good)
- Glovers Lane Surgery (61% overall experience good)
- High Pastures Surgery (74% overall experience good)
- Kingsway Surgery (83% overall experience good)
- Maghull Family Surgery (83% overall experience good)
- Moore Street Medical Centre (65% overall experience good)
- Orrell Park Medical Centre (69% overall experience good)
- Rawson Road Surgery (74% overall experience good)
- The Blundellsands Surgery (86% overall experience good)
- The Strand Medical Centre (83% overall experience good)
- Westway Medical Centre (79% overall experience good)
How do patients rate Park Street Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Park Street Surgery as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Park Street Surgery?
8,030 patients were registered in September 2026, up 3.3% on a year earlier.
What is Park Street Surgery's CQC rating?
Good overall, published in August 2021.
How many GPs does Park Street Surgery have?
4.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,674 patients per GP against 2,171 across England.
Are appointments at Park Street Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Street Surgery's phone number?
0151 922 3577.