North Park Health Centre, Bootle: patient reviews and CQC rating
North Park Health Centre is a GP practice in Bootle with 6,372 registered patients (September 2026). In the 2026 GP Patient Survey, 53% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Inadequate overall, in a report published in March 2023. It has 1.2 full-time-equivalent qualified GPs, or 5,195 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Park Health Centre
Its best result against England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 39%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 7th of the 7 practices in Bootle with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (56%). 204 patients answered the survey (response rate 18%).
| Survey question | North Park Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 53% | 78% | 77% |
| Easy to contact by phone | 30% | 57% | 57% |
| Easy to contact via the website | 29% | 55% | 58% |
| Easy to contact via the NHS App | 32% | 53% | 54% |
| Reception team helpful | 63% | 86% | 85% |
| Last contact good | 47% | 73% | 73% |
| Wait for appointment about right | 39% | 73% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 82% of 82 responses rated the practice good or very good (England: 92%).
CQC's overall rating for North Park Health Centre is Inadequate, published in March 2023. 2 key questions are rated differently: Caring Good and Effective Requires Improvement. Its previous overall rating was Good (March 2019).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Inadequate |
| Effective | Requires Improvement |
6,372 patients were registered at North Park Health Centre in September 2026, down 2.6% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 5,195 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.5 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 2,307 appointments a month, or 362 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 31% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | North Park Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 362 | 492 | 510 |
| Face to face | 46% | 60% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.9% against 1.9%), serious mental illness (2.1% against 1.0%) and palliative or supportive care needs (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 49.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.0 years for women and 73.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.1% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| COPD | All ages | 3.9% | 1.9% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 3.5% | 3.8% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 56.4% | 74.9% |
North Park Health Centre, 290 Knowsley Road, Bootle, L20 5DQ. Phone: 0151 922 3841. Website: northparkhc.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Moore Street Medical Centre | 0.4 km | 65% |
| The Strand Medical Centre | 0.5 km | 83% |
| Aintree Road Medical Centre | 1.0 km | 78% |
| Bootle Village Surgery | 1.1 km | 83% |
| Bridge Road Medical Centre | 1.1 km | 73% |
How do patients rate North Park Health Centre?
In the 2026 GP Patient Survey, 53% of patients described their overall experience of North Park Health Centre as good, below the England figure of 77%. 30% found it easy to get through by phone.
How many patients are registered at North Park Health Centre?
6,372 patients were registered in September 2026, down 2.6% on a year earlier.
What is North Park Health Centre's CQC rating?
Inadequate overall, published in March 2023.
How many GPs does North Park Health Centre have?
1.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 5,195 patients per GP against 2,171 across England.
Are appointments at North Park Health Centre face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Park Health Centre's phone number?
0151 922 3841.