Bootle Village Surgery, Liverpool: patient reviews and CQC rating
Bootle Village Surgery is a GP practice in Liverpool with 5,699 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 1.5 full-time-equivalent qualified GPs, or 3,685 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bootle Village Surgery
Its best result against England is the share who said they were treated with care and concern: 97%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice using the NHS App: 43%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 49th of the 121 practices in Liverpool with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (81%). 95 patients answered the survey (response rate 23%).
| Survey question | Bootle Village Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 51% | 57% | 57% |
| Easy to contact via the website | 60% | 55% | 58% |
| Easy to contact via the NHS App | 43% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 78% | 73% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 70% of 44 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bootle Village Surgery is Good, published in August 2016. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,699 patients were registered at Bootle Village Surgery in September 2026, down 2.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 3,685 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 2.1 |
| August 2024 | 1.5 | 3.3 |
| August 2025 | 1.5 | 2.4 |
| August 2026 | 1.5 | 2.4 |
From June 2026 to August 2026 the practice recorded 2,551 appointments a month, or 448 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 77% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bootle Village Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 448 | 492 | 510 |
| Face to face | 57% | 60% | 63% |
| Same day as booked | 77% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.0% against 1.0%), COPD (3.7% against 1.9%) and heart failure (2.0% against 1.1%). The practice's patients live in areas with an average deprivation score of 48.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.0 years for women and 73.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% |
| Depression | 18+ yrs | 16.0% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Cancer | All ages | 4.3% | 3.8% |
| COPD | All ages | 3.7% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Serious mental illness | All ages | 2.0% | 1.0% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.5% | 74.9% |
Bootle Village Surgery, 204 Stanley Road, Bootle, Liverpool, L20 3EW. Phone: 0151 933 7447.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Street Surgery | 0.2 km | 82% |
| Concept House Surgery | 0.3 km | 81% |
| The Strand Medical Centre | 0.5 km | 83% |
| Aintree Road Medical Centre | 0.9 km | 78% |
| North Park Health Centre | 1.1 km | 53% |
- Aintree Road Medical Centre (78% overall experience good)
- Bridge Road Medical Centre (73% overall experience good)
- Concept House Surgery (81% overall experience good)
- Dr Berni (86% overall experience good)
- Drs Misra and Bird Surgery (93% overall experience good)
- Eastview Surgery (86% overall experience good)
- Ford Medical Practice (59% overall experience good)
- Glovers Lane Surgery (61% overall experience good)
- High Pastures Surgery (74% overall experience good)
- Kingsway Surgery (83% overall experience good)
- Maghull Family Surgery (83% overall experience good)
- Moore Street Medical Centre (65% overall experience good)
- Orrell Park Medical Centre (69% overall experience good)
- Park Street Surgery (82% overall experience good)
- Rawson Road Surgery (74% overall experience good)
- The Blundellsands Surgery (86% overall experience good)
- The Strand Medical Centre (83% overall experience good)
- Westway Medical Centre (79% overall experience good)
How do patients rate Bootle Village Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Bootle Village Surgery as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Bootle Village Surgery?
5,699 patients were registered in September 2026, down 2.3% on a year earlier.
What is Bootle Village Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Bootle Village Surgery have?
1.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,685 patients per GP against 2,171 across England.
Are appointments at Bootle Village Surgery face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bootle Village Surgery's phone number?
0151 933 7447.