Concept House Surgery, Bootle: patient reviews and CQC rating
Concept House Surgery is a GP practice in Bootle with 6,257 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). It has 4.7 full-time-equivalent qualified GPs, or 1,330 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Concept House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 43%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 7 practices in Bootle with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (74%). 115 patients answered the survey (response rate 23%).
| Survey question | Concept House Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 71% | 57% | 57% |
| Easy to contact via the website | 43% | 55% | 58% |
| Easy to contact via the NHS App | 44% | 53% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 73% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 125 responses rated the practice good or very good (England: 92%).
6,257 patients were registered at Concept House Surgery in September 2026, up 5.2% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,330 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.7 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 3,810 appointments a month, or 609 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 66% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Concept House Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 609 | 492 | 510 |
| Face to face | 59% | 60% | 63% |
| Same day as booked | 66% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.4% against 1.0%), COPD (4.0% against 1.9%) and peripheral arterial disease (1.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 43.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.6 years for women and 74.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.8% | 14.3% |
| High blood pressure | All ages | 16.6% | 15.2% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| COPD | All ages | 4.0% | 1.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Serious mental illness | All ages | 2.4% | 1.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Epilepsy | 18+ yrs | 1.6% | 0.8% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.9% | 74.9% |
Concept House Surgery, 17 Merton Road, Bootle, L20 3BG. Phone: 0151 476 7962. Website: www.concepthousesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Street Surgery | 0.2 km | 82% |
| Bootle Village Surgery | 0.3 km | 83% |
| The Strand Medical Centre | 0.7 km | 83% |
| Aintree Road Medical Centre | 0.8 km | 78% |
| Westminster Medical Centre | 1.0 km | 69% |
- Aintree Road Medical Centre (78% overall experience good)
- Bootle Village Surgery (83% overall experience good)
- Bridge Road Medical Centre (73% overall experience good)
- Dr Berni (86% overall experience good)
- Drs Misra and Bird Surgery (93% overall experience good)
- Eastview Surgery (86% overall experience good)
- Ford Medical Practice (59% overall experience good)
- Glovers Lane Surgery (61% overall experience good)
- High Pastures Surgery (74% overall experience good)
- Kingsway Surgery (83% overall experience good)
- Maghull Family Surgery (83% overall experience good)
- Moore Street Medical Centre (65% overall experience good)
- Orrell Park Medical Centre (69% overall experience good)
- Park Street Surgery (82% overall experience good)
- Rawson Road Surgery (74% overall experience good)
- The Blundellsands Surgery (86% overall experience good)
- The Strand Medical Centre (83% overall experience good)
- Westway Medical Centre (79% overall experience good)
How do patients rate Concept House Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Concept House Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Concept House Surgery?
6,257 patients were registered in September 2026, up 5.2% on a year earlier.
How many GPs does Concept House Surgery have?
4.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,330 patients per GP against 2,171 across England.
Are appointments at Concept House Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Concept House Surgery's phone number?
0151 476 7962.