High Pastures Surgery, Liverpool: patient reviews and CQC rating
High Pastures Surgery is a GP practice in Liverpool with 10,083 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 6.6 full-time-equivalent qualified GPs, or 1,523 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about High Pastures Surgery
Its result closest to England is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 32%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 77th of the 121 practices in Liverpool with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (77%). 110 patients answered the survey (response rate 36%).
| Survey question | High Pastures Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 32% | 57% | 57% |
| Easy to contact via the website | 33% | 55% | 58% |
| Easy to contact via the NHS App | 45% | 53% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 65% | 73% | 73% |
| Wait for appointment about right | 49% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 83% of 149 responses rated the practice good or very good (England: 92%).
CQC's overall rating for High Pastures Surgery is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,083 patients were registered at High Pastures Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,523 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 5.9 |
| August 2024 | 5.3 | 6.1 |
| August 2025 | 5.3 | 5.3 |
| August 2026 | 6.6 | 7.7 |
From June 2026 to August 2026 the practice recorded 4,606 appointments a month, or 457 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 45% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | High Pastures Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 492 | 510 |
| Face to face | 51% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.1% against 1.1%), atrial fibrillation (4.2% against 2.2%) and cancer (6.6% against 3.8%). It has a lower share for osteoporosis (0.3% against 1.2%), a learning disability (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 10.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.9% | 4.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 6.6% | 3.8% |
| Coronary heart disease | All ages | 5.1% | 3.0% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| COPD | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
High Pastures Surgery, 138 Liverpool Road North, Liverpool, L31 2HW. Phone: 0151 526 2161.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westway Medical Centre | 0.5 km | 79% |
| Maghull Practice | 0.5 km | 66% |
| Maghull Family Surgery | 0.5 km | 83% |
| Glovers Lane Surgery | 3.8 km | 61% |
| Aughton Surgery | 4.0 km | 93% |
- Aintree Road Medical Centre (78% overall experience good)
- Bootle Village Surgery (83% overall experience good)
- Bridge Road Medical Centre (73% overall experience good)
- Concept House Surgery (81% overall experience good)
- Dr Berni (86% overall experience good)
- Drs Misra and Bird Surgery (93% overall experience good)
- Eastview Surgery (86% overall experience good)
- Ford Medical Practice (59% overall experience good)
- Glovers Lane Surgery (61% overall experience good)
- Kingsway Surgery (83% overall experience good)
- Maghull Family Surgery (83% overall experience good)
- Moore Street Medical Centre (65% overall experience good)
- Orrell Park Medical Centre (69% overall experience good)
- Park Street Surgery (82% overall experience good)
- Rawson Road Surgery (74% overall experience good)
- The Blundellsands Surgery (86% overall experience good)
- The Strand Medical Centre (83% overall experience good)
- Westway Medical Centre (79% overall experience good)
How do patients rate High Pastures Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of High Pastures Surgery as good, against 77% across England. 32% found it easy to get through by phone.
How many patients are registered at High Pastures Surgery?
10,083 patients were registered in September 2026, down 0.9% on a year earlier.
What is High Pastures Surgery's CQC rating?
Good overall, published in October 2019.
How many GPs does High Pastures Surgery have?
6.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,523 patients per GP against 2,171 across England.
Are appointments at High Pastures Surgery face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is High Pastures Surgery's phone number?
0151 526 2161.